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- Tasks: Ensure guest safety, provide excellent customer service, and patrol the resort.
- Company: Butlin's is all about fun, excitement, and creating unforgettable experiences for guests.
- Benefits: Enjoy flexible shifts, potential live-in accommodation, and a vibrant team culture.
- Other info: Perfect for those who thrive in a lively environment and love working with people.
- Why this job: Join a dynamic team where every day is different and your role makes a real impact.
- Qualifications: SIA Door Supervisor licence required; previous security experience preferred.
The predicted salary is between 24000 - 36000 £ per year.
Description About the Role As a Resort Safety SIA team member you will need to deal with a wide range of challenges which will require you to combine your customer service skills with your security knowledge. You will need to ensure that our guests feel safe and secure throughout their stay at Butlin\’s. Good communication is vital together with a fair approach to resolving any problems that may occur. Whether working in one of our licensed venues, patrolling the grounds or giving a warm welcome at the gate, the purpose of the role remains the same: our guests\’ safety is your priority. You will carry out regular patrols of the Resort, welcome our guests on Mondays and Fridays to the Resort providing the best possible first two hours experience, maintain access control of our three Resort entrances with a customer focused approach. You may carry out first aid assistance to team and guests and work in accordance to Butlin\’s, SIA and local licensing laws when working in our licensed venues. Typical working hours: Working a variety of shift patterns covering early, late and night shifts over 40 hours per week. This qualified role is permanent and is paid fortnightly. Live in accommodation may be available for those aged 18 and over and if relocating to the area. About You You should have a hands on approach to work with an ability to work well under pressure whilst maintaining a positive ‘people person’ attitude. You should enjoy working in a team with common goals and be passionate about delivering exceptional customer service as well as confident to work on your own initiative when necessary. An SIA Door Supervisor licence is essential and previous experience in a similar security-related role is essential, however a CCTV license would also be very advantageous. No day will ever be the same and you will enjoy the variety of working with lots of different team members and guests. About Butlin\’s At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s
Resort Safety SIA Officer employer: Butlin's
Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resort Safety SIA Officer
✨Tip Number 1
Familiarise yourself with Butlin's values and culture. Understanding their focus on fun, customer service, and teamwork will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be ready to share specific examples of how you've handled challenging situations while maintaining a positive attitude.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think about scenarios where you had to resolve conflicts or ensure safety, as these will be crucial in demonstrating your suitability for the role.
✨Tip Number 4
If you have a CCTV licence, make sure to mention it! This could give you an edge over other candidates, so be prepared to discuss how this experience can benefit the team at Butlin's.
We think you need these skills to ace Resort Safety SIA Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Resort Safety SIA Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous roles in security or customer service, particularly those that involved direct interaction with guests. Mention your SIA Door Supervisor licence and any additional qualifications like a CCTV licence.
Showcase Your People Skills: Since the role requires excellent communication and a positive attitude, provide examples in your application of how you've successfully resolved conflicts or provided exceptional customer service in past positions.
Personalise Your Application: Make your application stand out by including a brief personal statement about why you want to work at Butlin's. Reflect on their values and culture, and explain how you embody these in your work.
How to prepare for a job interview at Butlin's
✨Showcase Your Customer Service Skills
As a Resort Safety SIA Officer, your ability to provide exceptional customer service is crucial. Prepare examples of how you've successfully handled challenging situations in the past, ensuring guests felt valued and safe.
✨Demonstrate Your Security Knowledge
Familiarise yourself with security protocols and local licensing laws relevant to the role. Be ready to discuss your previous experience in security roles and how it has prepared you for the challenges at Butlin's.
✨Emphasise Teamwork and Communication
Highlight your ability to work well in a team and communicate effectively. Share instances where you collaborated with others to resolve issues or improve guest experiences, as this aligns with the company's values.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills under pressure. Think about potential scenarios you might face in the role and how you would handle them, demonstrating your proactive approach to guest safety.