At a Glance
- Tasks: Support and develop strategies for safe and high-quality leisure experiences.
- Company: Join Butlin's, a leading leisure destination with a focus on guest satisfaction.
- Benefits: Competitive pay, career growth, and a fun work environment.
- Other info: Dynamic role with opportunities to influence and collaborate across multiple sites.
- Why this job: Make a real difference in guest experiences while working in a vibrant leisure setting.
- Qualifications: Leadership experience in leisure, health and safety qualifications, and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Operations Support Partner – Leisure
Butlin\'s – Hemel Hempstead, England, United Kingdom
We are looking for an Ops Support Partner to join us to develop and support the strategic plan to ensure safe, compliant, consistent, high standards of delivery for our agreed ways of working to drive the best guest experience across leisure.
You will provide assurance to the Butlins leadership that we are operating in a safe and compliant manner through appropriate review & reporting. Additionally, you will develop and evolve the Butlins policies and ways of working for all leisure activities to ensure that we deliver a safe, compliant, and consistent experience for the guest. With this in mind, you will develop relationships with regulators and governing bodies to ensure that Butlins is appropriately represented, knowledgeable, fully compliant and prepared for changes such as legislation.
Commercial capabilities will be a large focus and you will drive commercial performance by supporting effective yield management and ensuring availability of proposition through comprehensive planning with relevant teams.
The scope of the role will include:
- Fairgrounds including Go Karts
- Swimming pools and Spa
- Sports & Activities
- Regulated activities including archery/shooting
About You
- Experience in a leadership role in the leisure / activity sector.
- Previous experience of developing safe and effective operating policies & procedures.
- Experience in investigating incidents and identifying appropriate resolution.
- Can demonstrate the co-ordination of multiple partners, internal and external to a robust operational calendar.
- Health and safety qualification – NEBOSH Gen cert or higher.
- Ideally experience of influencing multi-site location within a development / compliance role.
- Demonstrable success in influencing teams to success in managing performance, delivering compliance, improving guest experience, reducing problems and risk, communicating to large scales teams and relationship management of external partners.
- Ability to manage key priorities and adapt quickly to change.
- Experience in swimming pools, pool plant management & fairground technical or operational advantageous.
Interested?
To apply please provide your CV along with some information about why this role could be the perfect fit for you. Please do let us know if you have any questions or require any adjustments for this process by emailing careers@butlins.com.
Operations Support Partner - Leisure in Hemel Hempstead employer: Butlin's
Butlin's is an exceptional employer that prioritises the well-being and development of its employees, offering a vibrant work culture in the heart of Hemel Hempstead. With a strong focus on safety and compliance, we provide comprehensive training and growth opportunities, ensuring our team members are equipped to deliver outstanding guest experiences. Join us to be part of a dynamic team that values collaboration, innovation, and a commitment to excellence in the leisure sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Partner - Leisure in Hemel Hempstead
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Butlin's. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Butlin's
Don't be shy about reaching out to Butlin's directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Support Partner - Leisure in Hemel Hempstead
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Butlin's and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Butlin's
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
