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- Tasks: Lead day-to-day operations in a vibrant nightclub environment and ensure amazing guest experiences.
- Company: Join Butlin's, where we create unforgettable late-night experiences for our guests.
- Benefits: Temporary live-in accommodation, competitive pay, and opportunities for personal growth.
- Other info: Enjoy a fast-paced environment with excellent career development opportunities.
- Why this job: Be at the heart of the action, leading a dynamic team in a fun atmosphere.
- Qualifications: Experience in high-volume bars or nightclubs and strong leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
Temporary live in accommodation available (3-6 months)
Butlin\’s doesn\’t have \’bars\’ as you may imagine them. We actually have a whole host of late night, high volume venues that offer an incredible experience to our guests, both on our family breaks and on our iconic Big Weekenders.
The Venue Manager will be responsible for leading all day-to-day operations within their venue.
You will lead your team, focusing on promoting a culture focused on delivering an amazing guest experience alongside driving brand profit and growth.
You will also closely monitor P&L, guest NPS and feedback and fluctuating guest volumes based on break type to ensure the venue and your team are set up for success and we are taking opportunities to improve where we can.
A personal license is preferred but not essential, but we\’re looking for someone with bar managerial experience.
This is an operational guest facing role and therefore all none-guest facing tasks and activity will be allocated as time within your working week to allow you to spend the majority of your time within your venue and with our guests.
This role will include late nights and weekends.
About You
– You will be accountable for the day-to-day operation within your venue with full responsibility for the venue, including monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines.
– You will also monitor P&L and payroll spend and take action when risk arises.
– Provides accurate rota’s 3 weeks in advance through SAM for all team within the venue and takes accountability for ensuring the accuracy of closing the system.
– Monitors NPS and takes action where possible on guest feedback.
Inspire action and ownership within your team for delivery of the departmental plan by breaking it down into measurable objectives.
Be a champion of the Butlin’s Values and Leadership Behaviours.
– Ensure we always have a focus on Right People, Right Place, Right
– Time in the way we recruit and manage contracts for team.
– Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams.
– Monitor team retention, utilising exit interviews as an opportunity to retain or gain feedback, to address opportunities to increase retention scores.
– Accountable for people management of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP’s, performance management, required training, and any formal HR process.
Knowledge & Skills
We are looking for someone with strong experience in high volume bars or nightclubs.
You should have a strong background of guest or customer experience, and enjoy the buzz of a fast paced and busy environment.
Whilst our guest experience is at the heart of everything we do, excellent commercial acumen in this role is essential. You should be confident in managing challenging targets and motivating your team to drive add ons and promotions.
You should be a very strong leader with a passion for leading large teams. This includes development, managing performance, coaching and training where required.
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Nightclub Manager employer: Butlin's
Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nightclub Manager
✨Tip Number 1
Network like a pro! Get out there and mingle with industry folks. Attend events, join online forums, or even hit up local bars and clubs to chat with managers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your passion for the nightlife scene shine through. Share stories about your experiences and how you've created memorable guest experiences in the past.
✨Tip Number 3
Be proactive! If you see a venue you love, don’t wait for them to post a job. Reach out directly, express your interest, and ask if they’re looking for someone with your skills. A little initiative can go a long way!
✨Tip Number 4
Keep your options open and apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to get your foot in the door and show us what you’ve got!
We think you need these skills to ace Nightclub Manager
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us know how much you love creating amazing experiences for guests. Share specific examples from your past roles that highlight your commitment to customer satisfaction and how you've gone above and beyond.
Highlight Your Leadership Skills: We want to see your leadership style shine through in your application. Talk about your experience managing teams, how you motivate them, and any successful strategies you've implemented to improve team performance and retention.
Be Clear About Your Operational Experience: Make sure to detail your operational experience in high-volume venues. Discuss your familiarity with P&L management, payroll, and how you've handled busy periods while maintaining quality service. This will show us you're ready for the fast-paced environment at Butlin's.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Butlin's
✨Know Your Venue Inside Out
Before the interview, make sure you research Butlin's and its unique venues. Understand their guest experience philosophy and how they operate differently from traditional bars. This will show your genuine interest and help you align your answers with their values.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Highlight your experience in managing performance, coaching, and developing staff. Be ready to discuss specific situations where you inspired your team to achieve targets or improve guest satisfaction.
✨Demonstrate Commercial Acumen
Brush up on your knowledge of P&L management and how it relates to guest experience. Be prepared to discuss how you've previously monitored financial performance and taken action to drive profitability while maintaining quality service.
✨Engage with Guest Feedback
Think about how you've used guest feedback to improve operations in the past. Be ready to share examples of how you've responded to NPS scores or guest comments, and how you plan to implement similar strategies at Butlin's to enhance the overall experience.