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- Tasks: Join our Guest Services Team to create unforgettable experiences for guests.
- Company: Butlin's is all about fun, excitement, and adventure for over 80 years!
- Benefits: Enjoy flexible part-time hours, training, and a supportive team environment.
- Why this job: Be part of a vibrant culture that values smiles, teamwork, and care for each other.
- Qualifications: Good admin and computer skills; friendly attitude and team spirit are essential.
- Other info: Typical shifts are 16 hours a week, with opportunities for extra hours.
Description
About The Role
We’re looking for passionate people to join our Guest Services Team working on our on resort Receptions and Call Centre.
Our teams create unforgettable experiences for our guests and we are currently looking for amazing team members to join us. Looking after guests during their arrival experience in our drive through check-in booths and also problem-solving guest queries on the phone and via our in-house computerised live chat system will keep you busy every part of your shift.
You will liaise with our facilities, accommodation and wider resort teams to ensure our guests have the very best experience possible using a variety of communication methods, predominantly using our in-house systems, phone and radio.
Working alongside a fantastic team, we will support you every step of the way to ensure you gain the skills and confidence to truly get stuck in.
About You
A good level of administration and computer skills is required and we will give you all the training on our in-house systems you may need. If you have a warm, friendly manner and love to chat to people, we can teach you the ins and outs of working as part of our team. If you do have any previous experience, we would also love to hear from you.
Being a great team player is essential and you should also enjoy the buzz of a busy environment. No day will ever be the same, so you should be happy to try new things and chat to lots of different people.
Typical working part time hours cover 16 hours a week on Mondays and Fridays with a variety of shift patterns between 8.30am -10pm, there may be additional hours available at times.
About Butlin\’sAt Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!
Guest Services Team Member (part time) employer: Butlin's
Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Team Member (part time)
✨Tip Number 1
Familiarise yourself with the Butlin's brand and values. Understanding their commitment to creating smiles and providing an entertaining experience will help you align your approach during interviews and conversations with the team.
✨Tip Number 2
Practice your communication skills, especially in a busy environment. Since the role involves liaising with guests and other teams, being able to articulate clearly and maintain a friendly tone will set you apart.
✨Tip Number 3
Show enthusiasm for teamwork and collaboration. Highlighting your ability to work well with others and adapt to different situations will resonate with the hiring team, as they value a supportive culture.
✨Tip Number 4
Be prepared to discuss any previous customer service experiences, even if they are informal. Sharing stories about how you've handled guest queries or provided assistance can demonstrate your suitability for the role.
We think you need these skills to ace Guest Services Team Member (part time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or administration. Emphasise any previous roles where you interacted with guests or handled queries, as this will show your suitability for the Guest Services Team.
Craft a Personal Cover Letter: Write a cover letter that reflects your passion for providing excellent guest experiences. Mention specific skills that align with the job description, such as communication skills and teamwork, to demonstrate your fit for the role.
Showcase Your Personality: In your application, let your warm and friendly personality shine through. Use a conversational tone to convey your enthusiasm for the role and your ability to connect with guests, which is crucial for this position.
Highlight Flexibility: Since the role requires part-time hours with varying shifts, make sure to mention your availability and willingness to work during the specified times. This shows your commitment and adaptability to the team's needs.
How to prepare for a job interview at Butlin's
✨Show Your Passion for Guest Services
Make sure to express your enthusiasm for creating unforgettable experiences for guests. Share any relevant experiences where you’ve gone above and beyond to help someone, as this will resonate well with the interviewers.
✨Demonstrate Your Communication Skills
Since the role involves liaising with guests and team members through various communication methods, be prepared to showcase your ability to communicate clearly and effectively. You might want to practice answering questions in a friendly and engaging manner.
✨Highlight Teamwork Experience
Being a great team player is essential for this role. Think of examples from your past where you successfully worked as part of a team, especially in busy environments. This will show that you can thrive in a collaborative setting.
✨Be Ready for Problem-Solving Scenarios
Prepare for potential situational questions where you may need to demonstrate your problem-solving skills. Think about how you would handle common guest queries or issues, and be ready to discuss your thought process during the interview.
