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- Tasks: Engage with guests, solve queries, and enhance their holiday experience daily.
- Company: Join Butlin’s, a fun-filled adventure destination with over 80 years of creating unforgettable memories.
- Benefits: Enjoy a vibrant work culture, flexible hours, and the chance to make lasting connections.
- Why this job: Be part of a team that values fun, creativity, and genuine care for each other.
- Qualifications: Strong communication skills and a passion for excellent customer service are essential.
- Other info: Flexibility to work evenings and weekends is required; let us know your availability!
The predicted salary is between 24000 - 36000 £ per year.
Description
FULL TIME – 35 HOURS.
Our Guest Services Centre is full of passionate and forward-thinking individuals – all looking to make a difference to our guests. This isn’t just about answering calls!
You will become an expert on everything needed to ensure every guest has the best time on their holiday and we will support you every step of the way. This isn’t a scripted role – we want you to bring yourself to work every day and love to see our team engage with our guests.
You will need a proficient telephone manner with excellent customer service and communication skills and be confident at offering solutions to our guests.
Shift Patterns
Typical shifts for this role are as below however flexibility is key:
Mondays & Fridays 08:45-19:00 or 12;00 – 21:00/22:00
Three out of the other 5 days – usually 08:45-17:00
About You
Ideally we are looking for someone with experience of working with customers or guests over the phone or in person. You don’t need to have worked in hospitality before as we will teach you everything you need to know about Butlin’s! We are much more interested in your mindset, personality, and ability to get stuck in and learn quickly.
Empathy and listening skills are really important to make sure we are able to offer a great experience, so you should be confident in these areas, being able to lead in engaging conversations in a great tone of voice.
About Butlin\’s
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!
Guest Services Advisor employer: Butlin's
Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Advisor
✨Tip Number 1
Familiarise yourself with Butlin's values and culture. Understanding what makes Butlin's unique will help you connect with the team during your interview and show that you're genuinely interested in being part of their mission to create unforgettable experiences.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your customer service skills. Think about specific situations where you went above and beyond for a customer, as this will highlight your ability to exceed guest expectations.
✨Tip Number 3
Show your enthusiasm for working in a busy environment. During your conversation, express your excitement about the dynamic nature of the role and how you thrive in fast-paced settings, which is essential for a Guest Services Advisor.
✨Tip Number 4
Be ready to discuss your availability openly. Since the role requires flexibility for evenings and weekends, being upfront about your schedule will demonstrate your willingness to adapt and contribute to the team effectively.
We think you need these skills to ace Guest Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what Butlin's is looking for in a Guest Services Advisor. Highlight key responsibilities and required skills, such as excellent customer service and strong communication abilities.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the role. Emphasise any previous customer service roles and your ability to handle guest queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent guest experiences. Mention specific examples of how you've gone the extra mile in past roles and express your enthusiasm for joining the Butlin's team.
Show Your Availability: Be clear about your availability in your application. Since the role requires flexibility for evenings and weekends, mention your willingness to work during these times to demonstrate your commitment.
How to prepare for a job interview at Butlin's
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role of a Guest Services Advisor.
✨Demonstrate Strong Communication Skills
Since the role involves interacting with guests both in person and online, practice clear and friendly communication. Be prepared to discuss how you handle different types of guest interactions and any challenges you've faced in the past.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and your willingness to adapt to changing situations. Discuss any previous experiences where you collaborated with others to achieve a common goal, especially in a busy environment.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific guest scenarios or complaints. Think through potential situations and how you would resolve them, showcasing your problem-solving skills and initiative.
