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- Tasks: Help guests have an amazing holiday by providing support and solutions.
- Company: Butlin's is all about fun, excitement, and unforgettable experiences for guests.
- Benefits: Enjoy flexible hours, a vibrant team culture, and the chance to create smiles every day.
- Why this job: Join a passionate team dedicated to making holidays memorable and fun for everyone.
- Qualifications: Great communication skills and a friendly telephone manner are essential; computer confidence is a must.
- Other info: Full-time roles available with shifts between 9am and 9pm; flexibility is key!
The predicted salary is between 28800 - 43200 £ per year.
The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services, you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate their stay with us by giving advice about the fantastic product offering we have and providing information about our local area.
We put the fun back into our guests' holiday, so if things aren’t going to plan with their break, you will be helping our guests get things back on track by using your empathy and problem-solving skills to understand fully what has gone wrong and ensuring that any jobs and feedback are logged and then followed up with the guest. Within the guest services team, we also look after the check-in experience for all of our guests and meet some guests face to face to talk through anything they may need help with.
Normal working hours: We are currently looking for a full-time team to join us in Guest Services. Normal working hours will be a shift between 9am and 9pm on our arrival days, and any other day will be 9am to 5pm. We are open 7 days a week, so flexibility with days, start and finish times will be needed to ensure we can give our guests a great experience.
Key Responsibilities:
- We are looking for a team with great communication skills who enjoy helping people.
- A team player who supports your colleagues while they support you.
- You will need a great telephone manner, including being confident at offering solutions to our guests.
- We use different systems to log jobs and feedback for our guests, so being confident on a computer is a must.
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years, we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic adult-only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an altogether more entertaining and fun break, brought to life through our three mighty values. So, if you want a role where you create smiles, where you aren’t afraid to get stuck in, and where the team genuinely cares for each other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s!
Guest Services Advisor employer: Butlin's
Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Advisor
✨Tip Number 1
Familiarise yourself with Butlin's offerings and local attractions. Knowing the ins and outs of what guests can enjoy will help you provide tailored advice, making you a standout candidate.
✨Tip Number 2
Practice your telephone communication skills. Since you'll be primarily working over the phone, being able to convey empathy and solutions clearly will set you apart from other applicants.
✨Tip Number 3
Showcase your problem-solving abilities in any interactions you have. Whether it's through networking or during interviews, demonstrating how you've successfully resolved issues in the past will highlight your suitability for the role.
✨Tip Number 4
Be flexible with your availability. Since the role requires shifts between 9am and 9pm, showing that you're open to various working hours will make you a more attractive candidate to the hiring team.
We think you need these skills to ace Guest Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Guest Services Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Communication Skills: Since great communication is essential for this role, make sure to emphasise your verbal and written communication skills in your CV and cover letter. Provide examples of how you've successfully helped customers or resolved issues in the past.
Highlight Problem-Solving Abilities: Demonstrate your problem-solving skills by including specific instances where you have effectively handled challenges or complaints. This will show that you can empathise with guests and find solutions to enhance their experience.
Personalise Your Application: Make your application stand out by personalising it. Mention why you want to work at Butlin's specifically and how you align with their values of creating smiles, getting stuck in, and caring for each other.
How to prepare for a job interview at Butlin's
✨Show Your Passion for Guest Service
Make sure to express your enthusiasm for helping guests and creating memorable experiences. Share examples from your past where you went above and beyond to assist someone, as this aligns perfectly with the role's focus on delivering fantastic service.
✨Demonstrate Empathy and Problem-Solving Skills
Prepare to discuss situations where you've had to resolve issues for customers. Highlight your ability to listen actively, understand their concerns, and provide effective solutions, as these skills are crucial for getting guests' holidays back on track.
✨Familiarise Yourself with the Local Area
Research the local attractions and amenities that guests might be interested in. Being knowledgeable about the area will not only help you give great advice but also show your commitment to enhancing the guest experience.
✨Practice Your Telephone Manner
Since the role involves a lot of telephone communication, practice speaking clearly and confidently over the phone. You might even want to do mock calls with friends to refine your approach and ensure you can handle various guest inquiries smoothly.
