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- Tasks: Support high-quality accommodation delivery and lead a dynamic team.
- Company: Join Butlin's, where fun and adventure are at the heart of everything we do.
- Benefits: Enjoy a vibrant work culture, competitive pay, and opportunities for growth.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Level 3 in Facilities Management or equivalent experience required.
- Other info: Be part of a supportive team that values creativity and collaboration.
The predicted salary is between 30000 - 40000 £ per year.
The role of a residential assistant manager is to support the overall delivery of high quality, safe, and well maintained accommodation across the Butlins diverse residential estate. This includes hard FM responsibility for multiple accommodation villages and team (staff) accommodation. Working closely with the Residential Facilities Manager, the role ensures exceptional guest and resident experience through effective day to day coordination, property standards management, and efficient maintenance planning.
The postholder leads and motivates a team of multiskilled technicians, providing direction, workload scheduling, performance oversight, and ensuring compliance with health, safety, and statutory standards. They play a key role in maintaining accommodation readiness, responding to technical issues, delivering small works, and supporting long term asset care strategies. This role requires strong operational leadership, attention to detail, and the ability to manage multiple facilities simultaneously while upholding brand standards and ensuring a seamless accommodation experience for guests and team members alike.
KPIs
- Accommodation Repairs and maintenance
- NPS (Net Promoter Score) across resort
General Duties & Key Accountabilities
- Leadership & People Management
- Ability to motivate and guide multiskilled teams.
- Confident in providing feedback, coaching, and supporting development.
- Calm, fair, and consistent leadership style.
- Clear and professional communication with guests, team members, and senior managers.
- Ability to translate technical issues into understandable information.
- Good listener, able to understand concerns and respond appropriately.
- Takes responsibility for standards across all accommodation areas.
- Follows through on issues until fully resolved.
- Problem Solving & Decision Making
- Can think on their feet during breakdowns, guest complaints, or operational challenges.
- Comfortable prioritising issues in a high pressure, fast moving environment.
- Organisational Skills
- Manages multiple sites and tasks at once.
- Keeps track of maintenance schedules, PPMs, and operational deadlines.
- Strong sense of structure and planning.
- Ensures accommodation standards, safety checks, and technical works meet required levels.
- Identifies early signs of wear, risk, or service failure.
- Adaptability & Resilience
- Comfortable with seasonal peaks, unpredictable demands, and changing priorities.
- Remains professional and calm under pressure.
- Team Collaboration
- Works closely with housekeeping, guest services, security, and facilities.
- Builds strong internal relationships to ensure smooth operations.
- Empathy & Emotional Intelligence
- Understands team workloads and personal dynamics.
- Creates a positive, supportive working environment.
- Operational Support
- Ensure tools, materials and parts are available and stock levels maintained for department.
- Work collaboratively with the wider facilities and projects team.
- Ensure minimal disruption to guests and operations when completing works.
- Undertake any reasonable duties as directed by the Butlins leadership team.
- Guest & Team Experience
- Always focused on delivering great guest experience.
- Anticipates needs, solves issues proactively, and supports brand standards.
Experience & Qualification Requirements
- Level 3 qualification in Facilities management, hospitality management or building/property maintenance or equivalent experience.
- IOSH managing safely certification.
- Full UK driving licence.
- NEBOSH General certificate (desirable).
- Proven experience in residential accommodation, hotel operations or facilities management ideally within a resort/holiday park or multi-site hospitality environment.
- Experience supervising a technical or maintenance team.
- Experience managing contractors, suppliers and service partners.
- Knowledge or awareness of: Legionella awareness, Fire safety awareness, Asbestos awareness, Hotel style access systems (e.g. Kabba Locks).
- Strong fault-finding and problem-solving skills.
- Ability to work independently and prioritise workload.
- Good communication and teamwork skills.
- Flexible approach to working hours and operational demands.
- Understand and interpret technical drawings/instructions/process.
- Experience of H & S Procedures & Requirements, COSHH, Risk Assessments etc.
About Butlin's
At Butlins, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlins is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other this could be the perfect fit for you. There has never been a more exciting time to join Butlins!
Facilities Residential Assistant Manager employer: Butlin's
Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Residential Assistant Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Butlin's on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Butlin's values and think about how your experience aligns with their mission to create smiles. Be ready to share examples of how you've led teams and tackled challenges.
✨Tip Number 3
Show off your personality! Butlin's is all about fun and teamwork, so let your enthusiasm shine through during interviews. Share stories that highlight your ability to motivate others and handle pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Butlin's family!
We think you need these skills to ace Facilities Residential Assistant Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing a top-notch experience for our guests and team members. Share specific examples of how you've created smiles in previous roles.
Tailor Your CV: Make sure your CV is tailored to the Facilities Residential Assistant Manager position. Highlight your relevant experience in facilities management, leadership, and problem-solving. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Butlin's and our amazing culture!
How to prepare for a job interview at Butlin's
✨Know Your Stuff
Make sure you brush up on your facilities management knowledge, especially around health and safety regulations. Familiarise yourself with the specific requirements of the role, like Legionella awareness and fire safety protocols, so you can confidently discuss how you would ensure compliance.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated teams in the past. Think about times when you provided feedback or coaching to team members, and be ready to share these stories to demonstrate your calm and fair leadership style.
✨Problem-Solving on the Spot
Be ready to think on your feet! The interview may include scenario-based questions where you'll need to show how you handle breakdowns or guest complaints. Practice articulating your thought process and decision-making skills in high-pressure situations.
✨Emphasise Team Collaboration
Highlight your experience working closely with different departments, like housekeeping and guest services. Share examples of how you've built strong internal relationships to ensure smooth operations, as this is key to delivering a great guest experience.