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- Tasks: Deliver exceptional guest service and drive sales performance in a fun environment.
- Company: Join Butlin's, where excitement and adventure are at the heart of everything we do.
- Benefits: Enjoy a vibrant culture, flexible working patterns, and opportunities for personal growth.
- Why this job: Be part of a team that creates smiles and makes every guest experience unforgettable.
- Qualifications: Passion for sales, experience in fast-paced environments, and a positive attitude.
- Other info: Collaborative team atmosphere with a focus on fun and support.
The predicted salary is between 20000 - 25000 £ per year.
Reporting to the Sales Manager and Sales Supervisor, you will deliver exceptional guest service while driving both individual and departmental sales performance.
You will be accountable for achieving individual sales targets, contributing to departmental targets, and maximising tariff opportunities through effective promotion of holidays, add-ons and upgrades. Through every guest interaction, you will support the delivery of an outstanding experience that positively impacts Resort NPS.
KPIs- Tariff Targets
- Upgrade Add-on Targets
- Resort NPS
- Deliver outstanding guest service across all contact channels, including face-to-face, telephone, email and live chat, ensuring every interaction reflects the Butlins brand and values.
- Achieve agreed individual sales targets while contributing to overall departmental sales performance.
- Proactively promote Butlins holidays, add-ons and upgrades to enhance the guest experience and maximise tariff opportunities.
- Provide accurate, confident and solution-focused advice, ensuring guest needs are met and exceeded at every stage of their journey.
- Support the achievement of Resort NPS targets by delivering excellent service in every guest interaction.
- Work collaboratively with the wider team and other departments to drive resort performance and achieve shared goals.
- Support conferencing and events activity when required.
- Maintain a flexible approach to working patterns to meet the needs of the business.
- Demonstrate a strong passion for delivering exceptional sales results and guest service.
- Have experience working in a fast-paced sales environment.
- Be confident working under pressure while maintaining a positive and professional approach.
- Have knowledge of operating systems such as Seaware, Teams, Zonal and Prime.
- Show initiative and the ability to work independently as well as part of a team.
Project Team Member in Bognor Regis employer: Butlin's
Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Team Member in Bognor Regis
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Butlin's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their fun and exciting environment.
✨Tip Number 2
Practice your sales pitch! Since this role is all about achieving sales targets, prepare a few examples of how you've successfully promoted products or services in the past. This will demonstrate your confidence and ability to drive results.
✨Tip Number 3
Show off your guest service skills! Think of specific instances where you've gone above and beyond for customers. Sharing these stories will highlight your passion for delivering exceptional service, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and ready to get stuck in with the Butlin's team!
We think you need these skills to ace Project Team Member in Bognor Regis
Some tips for your application 🫡
Understand the Role: Before you dive into your application, make sure you really get what the Project Team Member role is all about. Read through the job description carefully and think about how your skills and experiences align with the responsibilities and tasks mentioned.
Show Your Passion: We love seeing candidates who are genuinely excited about delivering exceptional guest service and smashing sales targets. In your application, let your enthusiasm shine through! Share specific examples of how you've gone above and beyond in previous roles.
Tailor Your Application: Don’t just send a generic application our way! Make sure to tailor your CV and cover letter to highlight relevant experiences that match the key knowledge and experience we’re looking for. This shows us you’ve put in the effort and are serious about joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it gives you a chance to explore more about Butlin's and what we stand for!
How to prepare for a job interview at Butlin's
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities and tasks associated with the Project Team Member role. Familiarise yourself with the key performance indicators (KPIs) like tariff targets and Resort NPS, so you can confidently discuss how you would contribute to achieving these goals.
✨Showcase Your Sales Skills
Since this role is all about driving sales performance, be prepared to share specific examples of how you've successfully achieved sales targets in the past. Highlight any experience you have in promoting products or services, especially in a fast-paced environment, to demonstrate your ability to maximise tariff opportunities.
✨Emphasise Guest Service Excellence
Butlins values exceptional guest service, so be ready to talk about your approach to delivering outstanding experiences. Share stories that illustrate your commitment to guest satisfaction and how you've gone above and beyond to meet their needs in previous roles.
✨Be a Team Player
Collaboration is key in this role, so express your enthusiasm for working as part of a team. Discuss how you've successfully worked with others in the past to achieve shared goals, and be sure to mention any experience you have supporting events or conferencing activities, as this will show your flexibility and willingness to contribute.