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- Tasks: Lead the Guest Services team to ensure an unforgettable experience for all guests.
- Company: Join Butlin's, a fun-filled resort with a vibrant culture.
- Benefits: Competitive salary, flexible shifts, and opportunities for personal growth.
- Other info: Dynamic role with varied shifts and a focus on teamwork and fun.
- Why this job: Make a real difference in guests' holidays while leading a passionate team.
- Qualifications: Experience in guest services and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
We are looking for a passionate leader to join us as our Guest Resolution Manager. This role will lead our Guest Services & Day Visits Team to deliver an exceptional guest experience to all guests visiting the resort. The Guest Services team are the main point of contact for any questions, issues or concerns experienced by guests during their break. This can range from questions about accommodation and activities, problem resolution, accessibility requests and much more. You will be part of a big team of people who are responsible for providing our guests with an altogether more fun and entertaining holiday.
About You
For this role, you should have an excellent level of experience in a previous guest services or customer facing role with current experience in problem resolution and/or complaint handling. You should hold an empathetic and understanding approach in your communication with previous experience in leading teams in fast paced guest-facing environments and with the ability to effectively lead, coach and motivate the team, even in times of high demand. This role is for someone with excellent communication skills and the ability to adapt communication styles for the right situation along with the ability to manage multiple priorities and adapt quickly to changing requirements. You should enjoy developing people and be passionate about delivering exceptional experiences to guests by nurturing, training and coaching the team in a fun-filled environment.
Driving sales by working with Hemel support marketing and retail resort leaders to drive spend and ensuring that day visit booking presales are communicated effectively to support with resort demand rostering. You will drive standards and have the ability to lead the team to excellence, incorporating all brand standards and Butlin's way of working. You will have the ability to drive consistent brand standards whilst being guest obsessed and operating efficiently in everything you do.
You should have a real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be an advocate for your team's fulfilment at work, ensuring that you are having regular 121's and annual review discussions to support their development and career with Butlin's. You will also liaise very closely with the wider Guest Services & Accommodation Team to manage any issues proactively that arise to ensure we can try and improve the experience for the guest.
As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. Typical working hours cover 40 hours per week with a wide variety of shifts between 8am - 10pm. The shift patterns also ensure departmental leadership coverage across the wider Accommodation & Guest Services department.
About Butlin's
At Butlin's, we are all about fun, excitement, and adventure by the bucketload! For over 80 years we have been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they will say about working at Butlin's is our culture! We are all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Guest Resolution Manager in Bognor Regis employer: Butlin's
Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Resolution Manager in Bognor Regis
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with guest services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest resolution and team leadership. Think of specific examples from your past roles that showcase your problem-solving skills and ability to motivate a team.
✨Tip Number 3
Show your passion for guest experiences during interviews. Share stories that highlight your empathy and understanding approach, as well as how you’ve successfully handled complaints or issues in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Butlin's family.
We think you need these skills to ace Guest Resolution Manager in Bognor Regis
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for guest services shine through! We want to see how much you care about creating exceptional experiences for guests, so share any relevant stories or examples that highlight your passion.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We’re looking for someone who can lead a team and handle complaints effectively, so highlight those experiences clearly!
Be Yourself: We love authenticity! Don’t be afraid to let your personality come through in your writing. Show us who you are and how you would fit into our fun and vibrant culture at Butlin's.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Butlin's
✨Know the Company Culture
Before your interview, take some time to understand Butlin's culture and values. They’re all about fun, excitement, and creating smiles! Show that you resonate with their mission and can contribute to an entertaining guest experience.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific guest complaints or issues. Think of examples from your past experiences where you successfully resolved problems. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Showcase Your Leadership Skills
As a Guest Resolution Manager, you'll need to lead and motivate a team. Be ready to discuss your leadership style and provide examples of how you've inspired others in fast-paced environments. Highlight any training or coaching experiences you've had.
✨Emphasise Communication Skills
Effective communication is key in this role. Be prepared to discuss how you adapt your communication style to different situations and audiences. Share examples of how you've successfully communicated with guests and team members to enhance their experience.