At a Glance
- Tasks: Lead and develop a team to deliver top-notch service in a dynamic environment.
- Company: Join a large, complex Business Services client with a collaborative culture.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Fast-paced role with excellent career advancement opportunities.
- Why this job: Make a real impact by improving operations and leading a passionate team.
- Qualifications: Experience in team management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: London (Hybrid - 2 days per week in office)
Salary: £40,000 - £50,000
Butler Rose is working alongside our large, complex Business Services client who is seeking an experienced Liaison Team Leader to lead service delivery, stakeholder engagement, and operational performance across a high-volume, multi-client environment. This is a hands-on leadership role suited to an experienced team manager who can balance people leadership, operational oversight, and continuous improvement within a fast-paced shared services function. The organisation operates across multiple entities with complex operational processes, requiring strong communication, governance, and service management capabilities.
Key Responsibilities
- Lead, coach, and develop a team of Liaison Officers to deliver high-quality service
- Manage day-to-day operations, workloads, and resource planning
- Set clear objectives, KPIs, and performance expectations across the team
- Monitor workflows, SLAs, and service delivery metrics
- Act as a senior escalation point for complex queries and operational issues
- Build strong relationships with internal stakeholders, clients, and external partners
- Support communication between operations, finance, payroll, sales, and wider business functions
- Identify process gaps, inefficiencies, and opportunities for improvement
- Maintain SOPs, governance processes, and operational documentation
