Credit Controller (Temp to Perm)

Butler Rose is delighted to be supporting a well-established organisation in the Plymouth area with the recruitment of an experienced Credit Controller.

This is an excellent opportunity to join a busy finance team in a role focused on maximising cash collection, reducing aged debt, and ensuring robust credit management processes are maintained across the business. The successful candidate will play a key role in managing outstanding balances, supporting customers with payment arrangements, and providing insightful reporting to aid financial decision-making.

The Role

As Credit Controller, your primary responsibility will be to ensure outstanding debt is managed effectively whilst maintaining positive customer relationships. You will work closely with internal stakeholders and external agencies to minimise bad debt exposure and improve collection performance.

Key responsibilities include:

• Managing the full credit control process and driving compliance with credit management policies and procedures.
• Monitoring debtor accounts and proactively pursuing overdue payments.
• Analysing aged debt and implementing appropriate recovery actions.
• Negotiating payment arrangements and plans with customers.
• Managing relationships with external debt recovery and tracing agencies.
• Recommending and implementing effective debt recovery strategies.
• Supporting the calculation of bad debt provisions and year-end debt reviews.
• Producing regular reports and KPI information relating to collections performance and outstanding debt.
• Maintaining accurate records of customer accounts, recovery actions and write-offs.
• Liaising with internal departments to resolve billing queries and facilitate prompt payment.
• Supporting income processing and cash allocation activities where required.
• Identifying opportunities to improve credit management processes and procedures.

About You

The successful candidate will possess:

• Previous experience in a credit control and/or debt recovery position.
• Experience working within a finance function.
• Strong analytical skills with the ability to interpret and present financial information.
• Excellent communication, negotiation and influencing skills.
• Experience dealing with challenging conversations and difficult customers.
• Strong understanding of credit control procedures and debt recovery legislation.
• Demonstrable ability to prioritise workloads and manage competing deadlines.
• Good working knowledge of Microsoft 365 applications, particularly Excel.
• High levels of initiative, resilience and problem-solving capability.
• Excellent customer service and relationship management skills.

Desirable experience includes:

• Experience using financial KPIs to drive performance improvements.
• Knowledge of workflow optimisation and process improvement methodologies.
• Experience handling confidential and sensitive financial information.

What's on Offer

• Opportunity to join a stable and growing organisation.
• Varied and autonomous role within a supportive finance team.
• Excellent working environment and career development opportunities.
• Competitive salary and benefits package.

Butler Rose is committed to equality in the workplace and is an equal opportunity employer. We welcome applications from all suitably qualified candidates.

Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.