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- Tasks: Lead the resolution of housing complaints and manage high volumes effectively.
- Company: Reputable recruitment agency partnering with a large Housing Association.
- Benefits: Hybrid working, competitive pay rate, and flexible work-life balance.
- Why this job: Make a difference in housing by resolving complaints and improving tenant experiences.
- Qualifications: Experience with Stage 2 housing complaints and strong drafting skills required.
- Other info: Temporary role with potential for career advancement in the housing sector.
The predicted salary is between 22 - 27 £ per hour.
A leading recruitment agency in the United Kingdom is partnering with a large Housing Association to find a Complaints Dispute Resolution Lead for a three-month temporary role. This position offers hybrid working with 3 days in the office and 2 days remote, and a pay rate of up to £27.48 per hour PAYE.
The successful candidate will manage a high volume of complaints, particularly Stage 2 housing complaints, and must have recent experience with the Housing Ombudsman. Strong drafting skills are essential.
Housing Complaints Resolution Lead (Stage 2) in London employer: Butler Rose Ltd
Contact Detail:
Butler Rose Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Complaints Resolution Lead (Stage 2) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of the Housing Ombudsman process. We want you to be able to discuss your experience with Stage 2 complaints confidently, so practice makes perfect!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We’ve got all the latest listings, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Housing Complaints Resolution Lead (Stage 2) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Complaints Resolution Lead role. Highlight your experience with Stage 2 complaints and any relevant work with the Housing Ombudsman. We want to see how your skills match what we're looking for!
Show Off Your Drafting Skills: Since strong drafting skills are essential, include examples of your written work in your application. Whether it's reports, letters, or summaries, we want to see how you communicate effectively in writing.
Be Clear and Concise: When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point—just like how we handle complaints!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Butler Rose Ltd
✨Know Your Complaints Process
Make sure you’re well-versed in the complaints resolution process, especially Stage 2 housing complaints. Familiarise yourself with the Housing Ombudsman’s guidelines and be ready to discuss how you’ve successfully managed similar cases in the past.
✨Showcase Your Drafting Skills
Since strong drafting skills are essential for this role, prepare examples of your written communication. Bring along samples of complaint responses or reports you've drafted, and be ready to explain your thought process behind them.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you resolved complex complaints and be prepared to walk the interviewer through your approach and the outcomes.
✨Emphasise Your Adaptability
With hybrid working in play, highlight your ability to work effectively both in the office and remotely. Share examples of how you’ve successfully managed your time and workload in different environments to reassure them of your flexibility.
