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- Tasks: Lead the resolution of housing complaints and manage a high volume of cases.
- Company: Join a large Housing Association with a commitment to equality.
- Benefits: Earn up to £27.48 per hour with hybrid working options.
- Why this job: Make a real difference by resolving complaints and improving tenant satisfaction.
- Qualifications: Recent experience in handling Stage 2 housing complaints and drafting responses.
- Other info: Opportunity for extension based on performance and excellent career growth.
The predicted salary is between 22 - 27 £ per hour.
Butler Rose are partnering with a large Housing Association client in the search for a Complaints Dispute Resolution Lead to join their growing team. This is a three months temporary role with possible extension based on performance, offering hybrid working and paying up to £27.48 per hour PAYE.
Office Attendance: 3 days per week in the office on Tuesday, Wednesday, and Thursday.
Remote Working: 2 days per week on Monday and Friday.
The role requires handling a very high volume of housing and repairs-related complaints. The expectation is to manage at least 10 complaints per week.
Requirements:
- Candidates must have very recent experience handling Stage 2 housing complaints.
- Recent experience working with the Housing Ombudsman is essential.
- Strong experience in drafting high-quality Stage 2 complaint responses is required.
- The role involves responding to complaints efficiently and to a high standard.
- Candidates must be confident working quickly to help reduce an existing complaints backlog.
If you are interested in this opportunity and are looking for further information, please reach out to Cerys Smith.
Butler Rose is committed to equality in the workplace and is an equal opportunity employer. Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
Complaints Dispute Resolution Lead in London employer: Butler Rose Ltd
Contact Detail:
Butler Rose Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Dispute Resolution Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your Stage 2 complaint handling skills. Be ready to share specific examples of how you've tackled complaints in the past, especially if you've worked with the Housing Ombudsman.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking chat, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that Complaints Dispute Resolution Lead role. We make it easy for you to showcase your skills and experience directly to employers looking for talent like yours!
We think you need these skills to ace Complaints Dispute Resolution Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Stage 2 housing complaints. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Experience: Since recent experience with the Housing Ombudsman is a must, be sure to mention any specific cases or situations where you’ve successfully navigated complaints. We love seeing real examples that demonstrate your expertise!
Keep It Professional Yet Personal: While we appreciate professionalism, don’t forget to let your personality shine through! A friendly tone can make your application stand out, so feel free to express your passion for resolving disputes in the housing sector.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Butler Rose Ltd
✨Know Your Complaints Inside Out
Make sure you brush up on the specifics of handling Stage 2 housing complaints. Familiarise yourself with common issues and resolutions, as well as the Housing Ombudsman’s guidelines. This will show that you’re not just knowledgeable but also passionate about resolving disputes effectively.
✨Showcase Your Writing Skills
Since drafting high-quality complaint responses is key, prepare examples of your previous work. Bring along a few anonymised responses that highlight your ability to communicate clearly and professionally. This will demonstrate your capability to handle the written aspect of the role.
✨Demonstrate Your Efficiency
Be ready to discuss how you manage a high volume of complaints. Share specific strategies or tools you use to stay organised and efficient. Employers love candidates who can juggle multiple tasks without compromising on quality, so make this a focal point in your interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific complaint scenarios. Think through potential situations you might face in the role and prepare your responses. This will help you convey your problem-solving skills and your ability to think on your feet.
