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- Tasks: Manage and resolve high volume Stage 2 housing complaints effectively.
- Company: Leading recruitment agency partnering with a large Housing Association.
- Benefits: Hybrid working, competitive pay rate of up to £27.48 per hour.
- Why this job: Make a real difference in housing by resolving complaints and improving lives.
- Qualifications: Recent experience with the Housing Ombudsman and strong drafting skills.
- Other info: Temporary role with potential for career growth in the housing sector.
The predicted salary is between 22 - 27 £ per hour.
A leading recruitment agency in the United Kingdom is partnering with a large Housing Association to find a Complaints Dispute Resolution Lead for a three-month temporary role. This position offers hybrid working with 3 days in the office and 2 days remote, and a pay rate of up to £27.48 per hour PAYE.
The successful candidate will manage a high volume of complaints, particularly Stage 2 housing complaints, and must have recent experience with the Housing Ombudsman. Strong drafting skills are essential.
Housing Complaints Resolution Lead (Stage 2) employer: Butler Rose Ltd
Contact Detail:
Butler Rose Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Complaints Resolution Lead (Stage 2)
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of the Housing Ombudsman process. We want you to be able to discuss your experience with Stage 2 complaints confidently, so practice makes perfect!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We’ve got all the latest listings, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Housing Complaints Resolution Lead (Stage 2)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Complaints Resolution Lead role. Highlight your experience with Stage 2 complaints and any relevant work with the Housing Ombudsman. We want to see how your skills match what we're looking for!
Show Off Your Drafting Skills: Since strong drafting skills are essential, include examples of your written work in your application. Whether it's reports, letters, or summaries, we want to see how you communicate effectively in writing.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to the facts about your experience and qualifications.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Butler Rose Ltd
✨Know Your Complaints Process
Make sure you’re well-versed in the complaints resolution process, especially Stage 2 housing complaints. Familiarise yourself with the Housing Ombudsman’s guidelines and recent case studies to demonstrate your expertise during the interview.
✨Showcase Your Drafting Skills
Since strong drafting skills are essential for this role, prepare examples of your previous work. Bring along a few anonymised documents or summaries that highlight your ability to communicate complex information clearly and effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions where you’ll need to demonstrate how you would handle specific complaints. Think through potential challenges you might face and how you would resolve them, showcasing your problem-solving skills.
✨Emphasise Your Teamwork and Flexibility
With hybrid working in play, it’s important to show that you can collaborate effectively both in the office and remotely. Share examples of how you’ve successfully worked in teams and adapted to different working environments in the past.
