OUR PURPOSE AND CULTURE
We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey.
At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
THE TEAM
At The Chancery Rosewood, our Butler team delivers highly personalised and intuitive experiences for our most discerning guests. Working closely with Front Office, Housekeeping, Food & Beverage, Concierge and wider hotel teams, the Butler Coordinator plays a vital role in ensuring every detail of the guest journey is seamlessly orchestrated.
As Butler Coordinator, you will act as the central point of communication and coordination for butler services, ensuring guest preferences, requests and bespoke arrangements are anticipated and executed to the highest standards.
YOUR ROLE
As Butler Coordinator, you will be responsible for coordinating personalised guest experiences and supporting the efficient operation of butler services. You will maintain comprehensive guest profiles, manage requests with discretion and efficiency, and work collaboratively across departments to deliver exceptional service standards.
Working with colleagues across the hotel, you will contribute to Rosewood Hotels & Resorts' commitment to excellence, innovation and its "Sense of Place" philosophy.
HOW YOU’LL MAKE THE PLACE
- Coordinate butler services activities, ensuring guest requests, arrangements and preferences are managed accurately, efficiently and discreetly.
- Build and maintain detailed guest profiles, capturing preferences, special occasions and individual requirements to enable highly personalised experiences.
- Liaise closely with Housekeeping, Food & Beverage, Concierge, Front Office and other departments to ensure seamless delivery of guest experiences across all touchpoints.
- Respond promptly and professionally to guest enquiries and requests, ensuring solutions are delivered with warmth, care and attention to detail.
- Coordinate bespoke guest arrangements, including amenities, in-room dining experiences, celebrations, special occasions and personalised services.
- Maintain the highest standards of confidentiality and discretion when handling guest information and sensitive requests.
- Support continuous improvement within butler services through proactive communication, collaboration and a commitment to operational excellence.
COULD THIS BE YOU?
- You are passionate about delivering personalised luxury hospitality experiences and consistently go above and beyond to exceed guest expectations.
- You have exceptional organisational skills and confidently manage multiple priorities while maintaining meticulous attention to detail.
- You communicate effectively and professionally, building positive relationships with guests, colleagues and stakeholders across the hotel.
- You exercise discretion and integrity in every interaction and understand the importance of confidentiality within a luxury environment.
- You remain calm, adaptable and solutions-focused when priorities change or unexpected situations arise.
- You enjoy working collaboratively and contribute positively to a culture founded on kindness, respect and trust.
- You are motivated to continuously develop your knowledge of luxury hospitality and personalised guest service.
OUR BENEFITS
- 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
- Discounts on Food & Beverage
- Flexible benefits app and monthly allowance to spend on whatever you like
- Give days - A paid volunteering day of leave annually
- Up to 16 weeks paid parental leave
- Birthday day off - A paid day of leave for your birthday
- Developmental & social calendars
- Life insurance
- Enhanced sick pay policy
OUR COMMITMENT TO YOU
At Rosewood Hotel Group, your voice is heard and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.
We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.
