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- Tasks: Join our team as a Reservations Agent, managing bookings and creating memorable guest experiences.
- Company: Be part of the UK's best pub group, known for its vibrant atmosphere and exceptional service.
- Benefits: Enjoy 25 days holiday, discounts on food and drink, and access to mental health support.
- Why this job: This role offers a chance to connect with guests and work in a fun, dynamic environment.
- Qualifications: Previous experience in reservations or reception is a plus; must be organised and friendly.
- Other info: Flexible hybrid working with travel to various properties; own transport required.
The predicted salary is between 24000 - 36000 £ per year.
Overview
We are looking for a detail oriented, guest focused reservations agent to join our reservations team. As a Reservations agent you are a crucial part of our guest\’s journey, from initial enquiry to guest departure. You will build relationships with new, existing & regular guests, ensuring we are consistently creating memorable experiences.
Responsibilities
- Managing the reservation process for the UK’s best pub group.
- Accurately booking tables, meeting customer and restaurant requirements.
- To maximise accommodation and F&B revenue through cross selling and up selling.
- Process non arrivals and cancellations in a timely manner.
- Updating function sheets and event plans for the ops team.
- Perform day-to-day arrivals check.
Skills, Experience And Qualifications
- Reservation Agent or Reception experience is desirable
- Highly organised, collaborative team player with the ability to multitask and work on own initiative
- Computer literate with IT skills to include Outlook and Excel
- Professional and friendly demeanor
- Flexibility to work shift and work weekends since the department is open seven days a week
We’re open to both full-time and part-time working arrangements, so if part-time suits you, we’d love to hear from you.
Why Us?
- 25 days holiday, plus 8 Bank Holidays per year with options to buy additional days holiday throughout the year, and a day off for your birthday after one year’s service.
- 30% discount on food, drink and rooms at any Butcombe Pub
- 20% off retail purchases in our online shops for beer and merch
- Savings and discounts from thousands of online retailers, and so much more, with the Benefits Bar.
- Cycle to Work
- 24/7 Mental, Financial and Physical Health support
Travel Requirements
- Position is a mixture of hybrid working from home and travel to multiple properties; own form of transport needed.
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Reservation Agent employer: Butcombe Pubs & Inns
Contact Detail:
Butcombe Pubs & Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservation Agent
✨Tip Number 1
Familiarise yourself with the specific pub group you’re applying to. Understanding their brand, values, and customer service approach will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills, as a Reservations Agent needs to build relationships with guests. Role-play scenarios where you handle inquiries or resolve issues to demonstrate your ability to create memorable experiences for customers.
✨Tip Number 3
Brush up on your IT skills, especially with Outlook and Excel. Being comfortable with these tools will not only help you in the role but also impress your interviewers when they see your proficiency.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shifts and weekends. Since the department operates seven days a week, showing your willingness to adapt to the schedule can set you apart from other candidates.
We think you need these skills to ace Reservation Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Reservation Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: If you have previous experience as a Reservation Agent or in a similar role, make sure to emphasise this in your CV and cover letter. Provide specific examples of how you've successfully managed reservations and enhanced guest experiences.
Showcase Your Skills: Mention your organisational skills, ability to multitask, and proficiency with IT tools like Outlook and Excel. Use concrete examples to demonstrate how these skills have helped you in past roles.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work for this particular pub group and how you can contribute to creating memorable guest experiences.
How to prepare for a job interview at Butcombe Pubs & Inns
✨Know the Company
Before your interview, take some time to research the pub group. Understand their values, mission, and what makes them stand out in the industry. This will help you tailor your answers and show genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Reservations Agent, you'll be interacting with guests regularly. Prepare examples of how you've provided excellent customer service in the past. Highlight any experiences where you resolved issues or created memorable experiences for customers.
✨Demonstrate Your Organisational Skills
Being detail-oriented is key for this role. Be ready to discuss how you manage multiple tasks and stay organised under pressure. You might even want to share specific tools or methods you use to keep track of reservations and customer requests.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a double booking or a last-minute cancellation. Think through these scenarios beforehand and be ready to explain your thought process and how you would ensure guest satisfaction.
