At a Glance
- Tasks: Manage guest reservations and provide excellent customer service.
- Company: Join the award-winning Butcombe Pubs & Inns team.
- Benefits: Enjoy flexible hours, discounts, and career development opportunities.
- Other info: Work in beautiful locations with a supportive team culture.
- Why this job: Be the first point of contact for guests and create memorable experiences.
- Qualifications: Passion for hospitality and strong communication skills required.
The predicted salary is between 10 - 12 € per hour.
Join Our Team at The Prince of Burford – Part of Butcombe Pubs & Inns
At Butcombe Pubs & Inns, we’re passionate about great food, warm hospitality, and creating memorable experiences for every guest. At The Prince of Burford, this begins long before a guest walks through the door and that’s where you come in.
We’re looking for a friendly, organised, and detail-oriented Reservationist to be the first point of contact for our guests. Whether handling bookings, answering enquiries, or coordinating with the front-of-house team, you’ll play a key role in delivering a seamless and welcoming experience.
What You’ll Be Doing
- Managing reservations across phone, email, and online platforms
- Providing knowledgeable and friendly responses to guest enquiries
- Coordinating bookings to maximise covers while maintaining service quality
- Supporting the front-of-house team to ensure smooth daily operations
- Creating a positive first impression that reflects our brand and values
What We’re Looking For
- A passion for hospitality and delivering excellent guest service
- Strong communication and organisational skills
- Confidence using booking systems (or willingness to learn)
- A calm, professional approach in a fast-paced environment
- Great attention to detail and a proactive mindset
Why join Butcombe Pubs & Inns?
- Beautiful Locations: Work in one of the Cotswolds’ most charming settings
- Award-Winning Business: Recognised for excellence in hospitality and training
- Career Development: Ongoing training and opportunities to grow within the group
- Team Perks: 30% discount across all Butcombe venues (50% off food on shift)
- Flexible working patterns
- Extra day off for your birthday
- Access to discounts, cashback, and wellbeing support
- Regular team socials and incentives
At Butcombe, we believe every guest interaction matters. As a Reservationist, you’ll help set the tone for exceptional visits, turning enquiries into experiences our guests will remember. Apply today and become part of the Butcombe family.
Guest Reservations Specialist | Flexible Hours & Perks in Burford employer: Butcombe Pubs & Inns
At Butcombe Pubs & Inns, we pride ourselves on fostering a vibrant work culture that values hospitality and teamwork. As a Guest Reservations Specialist at The Prince of Burford, you'll enjoy flexible hours, competitive perks, and the opportunity for career development in one of the Cotswolds' most picturesque locations. Join us to be part of an award-winning team dedicated to creating memorable experiences for our guests while enjoying generous discounts and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Reservations Specialist | Flexible Hours & Perks in Burford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Butcombe Pubs & Inns. Understand their values and what makes them tick. This way, you can show off your passion for hospitality and how you fit into their culture.
✨Tip Number 2
Practice your communication skills! As a Reservationist, you'll be the first point of contact for guests. So, brush up on your phone etiquette and email responses. Maybe even role-play with a friend to get comfortable handling enquiries.
✨Tip Number 3
Show off your organisational skills! Think about examples from your past experiences where you managed bookings or coordinated events. Be ready to share these stories during your interview to demonstrate your attention to detail.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Butcombe family. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Guest Reservations Specialist | Flexible Hours & Perks in Burford
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm for creating memorable guest experiences. We want to see how you connect with our values.
Be Organised and Detail-Oriented:As a Reservationist, attention to detail is key. Make sure your application is well-structured and free of errors. Use clear headings and bullet points to make it easy for us to read and understand your skills and experiences.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention specific skills that match the job description, like your experience with booking systems or your ability to handle enquiries professionally.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Butcombe family!
How to prepare for a job interview at Butcombe Pubs & Inns
✨Know the Company
Before your interview, take some time to research Butcombe Pubs & Inns. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Reservationist, strong communication is key. During the interview, practice clear and friendly communication. You might even want to prepare a few examples of how you've successfully handled guest enquiries or resolved issues in the past. This will demonstrate your ability to create that warm, welcoming experience they’re looking for.
✨Demonstrate Organisational Skills
Being organised is crucial for this role. Bring along a planner or notes that outline how you manage tasks and prioritise bookings. You could even share a scenario where your organisational skills made a difference in a busy environment. This will highlight your proactive mindset and attention to detail.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for a Reservationist. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
