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- Tasks: Join our front-of-house team, greeting guests and serving delicious food.
- Company: Butcombe Boutique Inns offers exceptional guest experiences in stunning UK locations.
- Benefits: Enjoy flexible hours, discounts, extra holiday for your birthday, and team perks.
- Why this job: Be part of an award-winning team that values creativity and outstanding service.
- Qualifications: Passion for customer service and ability to thrive in a busy environment.
- Other info: Access bespoke training plans and career progression opportunities.
Join to apply for the Front of House Team Member role at Butcombe Pubs & Inns
We are a bold, award-winning business who pride ourselves in empowering our teams with the autonomy to operate premium, fun businesses that ‘wow’ our customers within an industry-leading environment. We run friendly, welcoming, and positive pubs, restaurants and hotels with high standards and take a different approach to others; always striving to be the best we can be.
We are looking for a front of house team member to join the family. This role encompasses delivering amazing bar and waiting hospitality to our customers.
Located in Rowberrow on the edge of the Mendip Hills Area of Outstanding Natural Beauty, The Swan is a 17th century Grade II-listed pub and inn, brimming with history and a cosy, welcoming vibe.
A haven for locals, walkers, cyclists and visitors alike, the recent addition of five stunning boutique bedrooms above the pub, and a further four dog-friendly rooms in its converted barns (one accessible), makes The Swan the ideal spot for a rural retreat, family break or staycation.
We’re passionate about great food and drink, with an all-day food offer focused on seasonal local produce, delicious pub classics, flatbread pizza fresh from the oven, and plenty of award-winning Butcombe beer on the taps.
In the warmer months our large beer garden is ideal for al fresco dining, or soaking up some sunshine over a few pints.
Located just 7 miles from Bristol airport and 15 miles from Bristol Temple Meads train station, The Swan is the perfect base for exploring Bristol, Somerset, and the world-class walking, cycling and dog-walking opportunities in and around the Mendips. Other local attractions include Cheddar Gorge, Wookey Hole Caves, Glastonbury Tor and Ashton Gate Stadium.
What’s in it for you?
- The chance to work for an award-winning business. We have won the Best Food offer (2019 & 2020) and Best Managed Pub Company (2021) at The National Publican Awards.
- Access to Liberation Life – an incredible platform where you can earn cash-back with major retailers, save money on your purchases including holidays, groceries, gifts and much more!
- The opportunity to work for a diverse, eclectic company and gain experience in a range of businesses and food offers. We take a collaborative approach to business development; we want your ideas!
- A competitive hourly rate plus an equal share of great tips.
- Access to industry leading training and development. We offer bespoke training plans as part of our ‘Pillars of Progression’ programme.
- We offer additional support and coaching from our talented managers.
- You will work with some of the best locally sourced food and drink produce, including our own, award-winning beer!
- We will back with you the tools you need to do a great job and have invested significantly in our properties.
- The buzz that comes with team parties, events, training courses, great suppliers and some of the industry’s best team rewards, discounts and benefits (including 75% off food on shift).
- A business who cares about you. We are ambassadors for the Burnt Chef Project fighting the stigma of mental health and working with them to train and support our teams. We also offer an Employee Assistance Program that is there 24/7 to provide you with support.
Seniority level
: Entry level
Employment type
: Part-time
Job function
: Hospitality
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Front of House Team Member employer: Butcombe Pubs & Inns
Contact Detail:
Butcombe Pubs & Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Familiarise yourself with Butcombe Boutique Inns and their values. Understanding their commitment to exceptional guest experiences will help you align your passion for hospitality with their mission during any conversations.
✨Tip Number 2
Showcase your customer service skills in real-time. If you have the opportunity, visit one of their locations and engage with the staff and guests. This hands-on experience can provide valuable insights and demonstrate your enthusiasm for the role.
✨Tip Number 3
Network with current or former employees of Butcombe. They can offer insider tips on what the team values most and how to stand out as a candidate, giving you an edge in your approach.
✨Tip Number 4
Prepare to discuss your adaptability and teamwork skills. In a fast-paced environment like Butcombe, being able to demonstrate how you thrive under pressure and work well with others is crucial for landing the job.
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Butcombe Boutique Inns is looking for in a Front of House Team Member. Highlight your customer service skills and any relevant experience in hospitality.
Tailor Your CV: Make sure your CV reflects your passion for hospitality and showcases your relevant experience. Use keywords from the job description to demonstrate that you are a great fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the position and the company. Share specific examples of how you've delivered exceptional service in the past and why you want to join Butcombe Boutique Inns.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Butcombe Pubs & Inns
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of what excites you about working in a front-of-house role and how you enjoy creating memorable experiences for guests.
✨Demonstrate Customer-Focused Attitude
Prepare to discuss how you prioritise customer service. Think of instances where you've gone above and beyond for a guest or resolved a difficult situation, as this will showcase your commitment to exceptional service.
✨Familiarise Yourself with the Company
Research Butcombe Boutique Inns and their values before the interview. Understanding their commitment to quality service and locally sourced produce will help you align your answers with their mission and demonstrate your genuine interest.
✨Prepare for a Fast-Paced Environment
Be ready to discuss how you handle busy situations. Share examples from past experiences where you thrived under pressure, as this will show that you can maintain composure and deliver excellent service even in a dynamic setting.
