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- Tasks: Join our front-of-house team, greeting guests and serving delicious food.
- Company: Butcombe Boutique Inns offers exceptional guest experiences in stunning UK locations.
- Benefits: Enjoy flexible hours, discounts, extra holiday for your birthday, and team perks.
- Why this job: Be part of an award-winning team that values creativity and outstanding service.
- Qualifications: Passion for customer service and ability to thrive in a busy environment.
- Other info: Access bespoke training plans and career progression opportunities.
Front of House Team Member
Join to apply for the Front of House Team Member role at Butcombe Pubs & Inns.
We are a bold, award‑winning business that prides ourselves on empowering our teams with autonomy to operate premium, fun businesses that ‘wow’ our customers within an industry‑leading environment. We run friendly, welcoming, and positive pubs, restaurants and hotels with high standards and always strive to be the best we can be.
This role encompasses delivering amazing bar and waiting hospitality to our customers.
Location: Rowberrow, on the edge of the Mendip Hills AONB, home to The Swan – a 17th‑century Grade II‑listed pub and inn with boutique bedrooms and dog‑friendly rooms.
We’re passionate about great food and drink, with an all‑day food offer focused on seasonal local produce, pub classics, flatbread pizza and award‑winning Butcombe beer. The large beer garden is ideal for al fresco dining in the warmer months.
What’s in it for you?
- The chance to work for an award‑winning business. We have won the Best Food offer (2019 & 2020) and Best Managed Pub Company (2021) at The National Publican Awards.
- Access to Liberation Life – an incentive platform for cash‑back with major retailers, savings on holidays, grocery, gifts, and more.
- The opportunity to work for a diverse, eclectic company and gain experience in a range of businesses and food offers. We take a collaborative approach to business development; we want your ideas!
- A competitive hourly rate plus an equal share of great tips.
- Access to industry‑leading training and development. We offer bespoke training plans as part of our ‘Pillars of Progression’ programme.
- We offer additional support and coaching from our talented managers.
- You will work with some of the best locally sourced food and drink produce, including our own award‑winning beer!
- We provide the tools you need to do a great job and have invested significantly in our properties.
- The buzz that comes with team parties, events, training courses, great suppliers and some of the industry’s best team rewards, discounts and benefits (including 75% off food on shift).
- A business that cares about you. We are ambassadors for the Burnt Chef Project fighting the stigma of mental health and working with them to train and support our teams. We also offer an Employee Assistance Programme that is available 24/7.
Seniority level: Entry level.
Employment type: Part‑time.
Job function: Management and Manufacturing.
Industries: Hospitality.
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Front of House Team Member employer: Butcombe Pubs & Inns
Contact Detail:
Butcombe Pubs & Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Familiarise yourself with Butcombe Boutique Inns and their values. Understanding their commitment to exceptional guest experiences will help you align your passion for hospitality with their mission during any conversations.
✨Tip Number 2
Showcase your customer service skills in real-time. If you have the opportunity, visit one of their locations and engage with the staff and guests. This hands-on experience can provide valuable insights and demonstrate your enthusiasm for the role.
✨Tip Number 3
Network with current or former employees of Butcombe. They can offer insider tips on what the team values most and how to stand out as a candidate, giving you an edge in your approach.
✨Tip Number 4
Prepare to discuss your adaptability and teamwork skills. In a fast-paced environment like Butcombe, being able to demonstrate how you thrive under pressure and work well with others is crucial for landing the job.
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Butcombe Boutique Inns is looking for in a Front of House Team Member. Highlight your customer service skills and any relevant experience in hospitality.
Tailor Your CV: Make sure your CV reflects your passion for hospitality and showcases your relevant experience. Use keywords from the job description to demonstrate that you are a great fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the position and the company. Share specific examples of how you've delivered exceptional service in the past and why you want to join Butcombe Boutique Inns.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Butcombe Pubs & Inns
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of what excites you about working in a front-of-house role and how you enjoy creating memorable experiences for guests.
✨Demonstrate Customer-Focused Attitude
Prepare to discuss how you prioritise customer service. Think of instances where you've gone above and beyond for a guest or resolved a difficult situation, as this will showcase your commitment to exceptional service.
✨Familiarise Yourself with the Company
Research Butcombe Boutique Inns and their values before the interview. Understanding their commitment to quality service and locally sourced produce will help you align your answers with their mission and demonstrate your genuine interest.
✨Prepare for a Fast-Paced Environment
Be ready to discuss how you handle busy situations. Share examples from past experiences where you thrived under pressure, as this will show that you can maintain composure and deliver excellent service even in a dynamic setting.
