At a Glance
- Tasks: Be the friendly voice for guests, managing bookings and creating memorable experiences.
- Company: Join Butcombe Group, a supportive and inclusive hospitality team.
- Benefits: Enjoy hybrid working, 25 days holiday, discounts, and health support.
- Other info: Opportunities for growth and a culture that values individuality.
- Why this job: Make a real impact in hospitality while building relationships with guests.
- Qualifications: Experience in customer-facing roles and excellent communication skills.
The predicted salary is between 20250 - 24750 £ per year.
Love creating a brilliant first impression?
We’re looking for a Reservations Agent to join our Revenue Team and be the friendly voice behind every guest booking across our pubs and inns.
You’ll look after guests from their very first enquiry through to departure, making every interaction warm, helpful and memorable.
You’ll report to our Reservations Manager and work with a friendly team and our sites, with a mix of hybrid working from home and travel to our properties.
- What You’ll Be Doing
- Looking after guests from their first enquiry right through to departure, with a warm and helpful welcome every time
- Managing reservations across our pubs and inns, booking tables, rooms and guest requirements accurately
- Building great relationships with new, existing and returning guests
- Spotting opportunities to grow accommodation and food and drink revenue through thoughtful upselling and cross-selling
- Handling cancellations, amendments and non-arrivals, keeping our systems up to date
- Updating function sheets, event plans and booking notes so our site teams have everything they need
- Carrying out daily arrival checks to pick up special requirements before guests arrive
- Working closely with our site teams and supporting the wider Revenue Team to hit targets and keep improving the guest booking experience
- What We’re Looking For
- Friendly, warm and professional, with excellent written and verbal communication skills
- Experienced in reservations, reception or another customer-facing hospitality role
- Organised and detail-focused, able to juggle multiple bookings and tasks accurately
- Commercially aware, with an eye for opportunities to grow revenue through thoughtful upselling
- Confident using Outlook, Excel and booking or reservation systems
- A team player who is also happy to use your own initiative
- Calm and solutions-focused when handling changes, guest requests and busy periods
- Flexible, able to work evenings and weekends as our team operates seven days a week
- Able to travel to our pubs and inns when needed, with your own transport
What’s In It For You?
- Hybrid working, with travel to our pubs and inns as needed
- 25 days holiday, plus 8 Bank Holidays per year, with options to buy additional days
- A day off for your birthday after one year’s service
- 30% discount on food, drink and rooms at any Butcombe Pub
- 20% off retail purchases in our online shops for beer and merch
- Savings and discounts from thousands of online retailers with the Benefits Bar
- Cycle to Work scheme
- 24/7 mental, financial and physical health support
- Opportunities for growth, development and promotion
Why join us?
At Butcombe Group, we believe hospitality works best when people can just be themselves.
We’ve built a culture where individuality is valued, people feel supported, and great work gets recognised.
Everything we do is guided by our values, From the Heart, Set the Bar High, Raise the Spirits, and Talk of the Town, creating places and experiences our teams are genuinely proud to be part of.
#J-18808-Ljbffr
Reservations Agent in Wrington employer: Butcombe Group
At Butcombe Pubs & Inns, we pride ourselves on fostering a vibrant and inclusive work culture that celebrates individuality and teamwork. With flexible working arrangements, award-winning training programmes, and opportunities for career growth, our Junior Sous Chefs can thrive in some of the UK's most beautiful locations while creating memorable dining experiences. Join us to be part of a passionate team dedicated to delivering exceptional food and service, all while enjoying fantastic benefits and support for your wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in Wrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Butcombe Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Butcombe Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reservations Agent in Wrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Butcombe Group:Your cover letter is your chance to shine! Tell us why you want to work at Butcombe Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Butcombe Group!
How to prepare for a job interview at Butcombe Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
