At a Glance
- Tasks: Welcome visitors, share the Butcombe story, and run the brewery shop.
- Company: Join the vibrant team at Butcombe Brewery near Bristol.
- Benefits: Enjoy 25 days holiday, discounts, and health support.
- Other info: Flexible hours with opportunities for growth and development.
- Why this job: Be part of a fun brewery experience and learn about beer.
- Qualifications: Friendly, organised, and passionate about customer service.
The predicted salary is between 20250 - 24750 £ per year.
Overview
Love beer, great service and a proper bit of brewery buzz?
We're looking for a Brewery Shop & Visitor Experience Assistant to join the team at Butcombe Brewery in Wrington, near Bristol.
You’ll be the friendly face welcoming visitors into our shop, sharing the Butcombe story and helping us grow the business at the brewery.
You’ll report to our Brewery Experience & Shop Manager and get stuck into sampling events.
You’ll also support our Head of National Accounts with national accounts admin, so no two days look quite the same.
- What You'll Be Doing
- Welcoming every visitor to the brewery shop and giving them a brilliant experience
- Talking confidently about Butcombe, our story and our beers, and helping customers find something they'll love
- Running the shop day to day, from the till to keeping shelves stocked, tidy and looking their best
- Supporting sampling events and tastings, showcasing our beers and encouraging visitors to find out more
- Spotting opportunities to grow sales in the brewery, including beer, gifts and merchandise
- Providing national accounts admin support to the Head of National Accounts
- Supporting the Brewery Experience & Shop Manager with the day-to-day running of the shop
What We're Looking For
- Flexible, able to support occasional events and busy periods
- Friendly, approachable and passionate about delivering great customer service
- Experienced in hospitality, retail or customer service (brewery, pub, bar or drinks retail experience is a bonus, but not essential)
- Interested in beer and food and drink, and keen to learn about our products
- Confident talking to customers and colleagues, and comfortable recommending products without being pushy
- Organised and detail-focused, able to manage admin tasks accurately alongside a busy shop
- Reliable and able to work independently, taking ownership of your workload
- Comfortable using a till and handling cash and card payments
What's In It For You?
- 35 hours per week, Monday to Friday, 10am - 5pm
- 25 days holiday, plus 8 Bank Holidays per year, with options to buy additional days
- A day off for your birthday after one year's service
- 30% discount on food, drink and rooms at any Butcombe Pub
- 20% off retail purchases in our online shops for beer and merch
- Savings and discounts from thousands of online retailers with the Benefits Bar
- Cycle to Work scheme
- 24/7 mental, financial and physical health support
- Opportunities for growth, development and promotion
Why join us?
At Butcombe Group, we believe hospitality works best when people can just be themselves.
We’ve built a culture where individuality is valued, people feel supported, and great work gets recognised.
Everything we do is guided by our values, From the Heart, Set the Bar High, Raise the Spirits, and Talk of the Town, creating places and experiences our teams are genuinely proud to be part of.
#J-18808-Ljbffr
Brewery Shop & Visitor Experience Assistant in Wrington employer: Butcombe Group
At Butcombe Pubs & Inns, we pride ourselves on fostering a vibrant and inclusive work culture that celebrates individuality and teamwork. With flexible working arrangements, award-winning training programmes, and opportunities for career growth, our Junior Sous Chefs can thrive in some of the UK's most beautiful locations while creating memorable dining experiences. Join us to be part of a passionate team dedicated to delivering exceptional food and service, all while enjoying fantastic benefits and support for your wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Brewery Shop & Visitor Experience Assistant in Wrington
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Butcombe Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Butcombe Group
Don't be shy about reaching out to Butcombe Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Brewery Shop & Visitor Experience Assistant in Wrington
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Butcombe Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Butcombe Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
