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- Tasks: Join our team as a Reservations Agent, managing bookings and creating memorable guest experiences.
- Company: Butcombe Brewery is the UK's leading pub group, known for its exceptional hospitality.
- Benefits: Enjoy 25 days holiday, discounts on food and drink, and health support.
- Why this job: Be part of a dynamic team, enhancing guest journeys while developing your skills.
- Qualifications: Experience in reservations or reception is preferred; must be organised and friendly.
- Other info: This role offers hybrid working with travel to various properties.
The predicted salary is between 24000 - 36000 £ per year.
Main Purpose of Job:
We are looking for a detail orientated, guest focused reservations agent to join our reservations team. As a Reservations agent you are a crucial part of our guest\’s journey, from initial enquiry to guest departure. You will build relationships with new, existing & regular guests, ensuring we are consistently creating memorable experiences.
Key Responsibilities/Main Duties:
- Managing the reservation process for the UK’s best pub group.
- Accurately booking tables, meeting customer and restaurant requirements.
- To maximise accommodation and F&B revenue through cross selling and up selling.
- Process non arrivals and cancellations in a timely manner.
- Updating function sheets and event plans for the ops team.
- Perform day-to-day arrivals check.
Skills, Experience and Qualifications:
- Reservation Agent or Reception experience is desirable
- Highly organised, collaborative team player with the ability to multitask and work on own initiative
- Computer literate with IT skills to include Outlook and Excel
- Professional and friendly demeanor
- Flexibility to work shift and work weekends since the department is open seven days a week
Why Us?
- 25 days holiday, plus 8 Bank Holidays per year with options to buy additional days holiday throughout the year, and a day off for your birthday after one year’s service.
- 30% discount on food, drink and rooms at any Butcombe Pub
- 20% off retail purchases in our online shops for beer and merch
- Savings and discounts from thousands of online retailers, and so much more, with the Benefits Bar.
- Cycle to Work
- 24/7 Mental, Financial and Physical Health support
Travel Requirements:
- Position is a mixture of hybrid working from home and travel to multiple properties; own form of transport needed.
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Reservation Agent - Butcombe Brewery - HR employer: Butcombe Group
Contact Detail:
Butcombe Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservation Agent - Butcombe Brewery - HR
✨Tip Number 1
Familiarise yourself with Butcombe Brewery's values and mission. Understanding what makes them unique will help you connect with their culture during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Brush up on your customer service skills, especially in a reservations context. Think about scenarios where you've gone above and beyond for a guest, as these examples can really impress during discussions.
✨Tip Number 3
Since the role requires multitasking and organisation, prepare to discuss how you manage your time effectively. Consider using specific tools or methods that help you stay organised, as this will demonstrate your ability to handle the demands of the job.
✨Tip Number 4
Network with current or former employees of Butcombe Brewery if possible. They can provide insights into the company culture and the expectations for the Reservations Agent role, which can give you an edge in your application.
We think you need these skills to ace Reservation Agent - Butcombe Brewery - HR
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in reservations or customer service roles. Emphasise skills like organisation, multitasking, and IT proficiency, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest experiences and your ability to build relationships. Mention specific examples of how you've successfully managed reservations or enhanced customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, clearly outline your computer literacy, particularly with Outlook and Excel. Also, mention your flexibility to work shifts and weekends, as this is important for the role.
Show Enthusiasm for the Company: Research Butcombe Brewery and express your enthusiasm for their values and culture in your application. Mention any specific reasons why you want to work with them, such as their commitment to creating memorable guest experiences.
How to prepare for a job interview at Butcombe Group
✨Showcase Your Customer Service Skills
As a Reservations Agent, your ability to create memorable experiences for guests is key. Be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Demonstrate Attention to Detail
This role requires meticulous attention to detail when managing reservations. Highlight your organisational skills and provide specific instances where your attention to detail made a difference in your previous roles.
✨Familiarise Yourself with the Company
Research Butcombe Brewery and its offerings. Understanding their values, the types of experiences they provide, and their customer base will help you tailor your responses and show genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding cancellations or no-shows. Think through potential scenarios and how you would handle them effectively to maximise guest satisfaction.