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- Tasks: Deliver amazing bar and waiting hospitality to our customers.
- Company: Join an award-winning pub known for its fun, welcoming atmosphere and high standards.
- Benefits: Enjoy competitive pay, tips, discounts, and access to cashback offers with major retailers.
- Why this job: Be part of a supportive team that values your ideas and promotes mental health awareness.
- Qualifications: No specific qualifications required; just bring your passion for great service!
- Other info: Work in a historic pub with stunning surroundings and opportunities for personal growth.
We are a bold, award-winning business who pride ourselves in empowering our teams with the autonomy to operate premium, fun businesses that ‘wow’ our customers within an industry-leading environment. We run friendly, welcoming, and positive pubs, restaurants and hotels with high standards and take a different approach to others; always striving to be the best we can be.
We are looking for a front of house team member to join the family. This role encompasses delivering amazing bar and waiting hospitality to our customers.
Located in Rowberrow on the edge of the Mendip Hills Area of Outstanding Natural Beauty, The Swan is a 17th century Grade II-listed pub and inn, brimming with history and a cosy, welcoming vibe.
A haven for locals, walkers, cyclists and visitors alike, the recent addition of five stunning boutique bedrooms above the pub, and a further four dog-friendly rooms in its converted barns (one accessible), makes The Swan the ideal spot for a rural retreat, family break or staycation.
We’re passionate about great food and drink, with an all-day food offer focused on seasonal local produce, delicious pub classics, flatbread pizza fresh from the oven, and plenty of award-winning Butcombe beer on the taps.
In the warmer months our large beer garden is ideal for al fresco dining, or soaking up some sunshine over a few pints.
Located just 7 miles from Bristol airport and 15 miles from Bristol Temple Meads train station, The Swan is the perfect base for exploring Bristol, Somerset, and the world-class walking, cycling and dog-walking opportunities in and around the Mendips. Other local attractions include Cheddar Gorge, Wookey Hole Caves, Glastonbury Tor and Ashton Gate Stadium.
What’s in it for you?
- The chance to work for an award-winning business. We have won the Best Food offer (2019 & 2020) and Best Managed Pub Company (2021) at The National Publican Awards.
- Access to Liberation Life – an incredible platform where you can earn cash-back with major retailers, save money on your purchases including holidays, groceries, gifts and much more!
- The opportunity to work for a diverse, eclectic company and gain experience in a range of businesses and food offers. We take a collaborative approach to business development; we want your ideas!
- A competitive hourly rate plus an equal share of great tips.
- Access to industry leading training and development. We offer bespoke training plans as part of our ‘Pillars of Progression’ programme.
- We offer additional support and coaching from our talented managers.
- You will work with some of the best locally sourced food and drink produce, including our own, award-winning beer!
- We will back with you the tools you need to do a great job and have invested significantly in our properties.
- The buzz that comes with team parties, events, training courses, great suppliers and some of the industry’s best team rewards, discounts and benefits (including 75% off food on shift).
- A business who cares about you. We are ambassadors for the Burnt Chef Project fighting the stigma of mental health and working with them to train and support our teams. We also offer an Employee Assistance Program that is there 24/7 to provide you with support.
Front of House Team Member - Swan Inn employer: Butcombe Group
Contact Detail:
Butcombe Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member - Swan Inn
✨Tip Number 1
Familiarise yourself with the local area and attractions around Rowberrow. Being knowledgeable about the Mendip Hills and nearby sites like Cheddar Gorge can help you connect with customers and enhance their experience.
✨Tip Number 2
Show your passion for hospitality by engaging with current staff or visiting The Swan Inn before applying. This will give you insights into the team culture and allow you to demonstrate your enthusiasm during any interviews.
✨Tip Number 3
Highlight any previous experience in customer service or hospitality during your conversations. Even if it's informal, sharing stories about how you've made someone's day can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your ideas for enhancing customer experiences at The Swan. Since they value collaboration and new ideas, showcasing your creativity can make a strong impression on the hiring team.
We think you need these skills to ace Front of House Team Member - Swan Inn
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Front of House Team Member role entails. Highlight your relevant experience in hospitality and customer service, as these are key aspects of the position.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job requirements. Emphasise any previous roles in hospitality, teamwork, and customer interaction to showcase your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention specific reasons why you want to work at The Swan Inn and how you can contribute to their mission of delivering exceptional hospitality.
Showcase Your Personality: In your application, let your personality shine through. The Swan Inn values a friendly and welcoming atmosphere, so convey your passion for providing excellent service and being part of a team that 'wows' customers.
How to prepare for a job interview at Butcombe Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any previous experiences that highlight your love for providing excellent service, whether it's in a bar, restaurant, or any customer-facing role.
✨Know the Venue
Familiarise yourself with The Swan Inn and its offerings before the interview. Mention specific dishes or drinks you enjoy, and discuss what makes the pub unique. This shows your genuine interest in the role and the establishment.
✨Emphasise Teamwork
As a front of house team member, you'll be part of a collaborative environment. Be prepared to discuss how you work well in teams, share examples of successful teamwork, and demonstrate your ability to contribute positively to the team dynamic.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask the interviewer about the company culture, training opportunities, or their approach to customer service. This not only shows your interest but also helps you determine if the role is the right fit for you.
