At a Glance
- Tasks: Deliver excellent customer service and support our busy office with various administrative tasks.
- Company: Join the award-winning Liberation Group, known for great drinks and exceptional customer experiences.
- Benefits: Enjoy a 30% discount on food and drink, health care cover, and discounts at retailers.
- Other info: Flexible 20-hour work week with opportunities for growth and development.
- Why this job: Be part of a friendly team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and proficiency in Microsoft Office are essential.
The predicted salary is between 28000 - 35000 £ per year.
Are you passionate about delivering great customer service and enjoy keeping things organised? We're looking for a
Customer Service Administrator to join the Liberation Wholesale team and play a key role in supporting our customers and our busy office.
At Liberation Group, we're an award-winning business with a passion for great drinks, outstanding service, and creating exceptional experiences for our customers.
This is a fantastic opportunity to become part of our friendly Customer Service team, working
20 hours per week across Monday to Friday .
What you’ll be doing
- Providing excellent customer service by handling customer queries and resolving complaints.
- Processing customer orders accurately and efficiently.
- Promoting and upselling our product range where appropriate.
- Updating Excel order sheets for customers and Account Managers.
- Processing and posting customer credits.
- Working closely with colleagues across different departments to ensure everything runs smoothly.
- Supporting the team with general office administration.
What we’re looking for
- Have excellent communication skills and enjoy building relationships with people at all levels.
- Are confident using Microsoft Word, Excel and Outlook.
- Have a professional and friendly telephone manner.
- Are passionate about delivering outstanding customer service.
- Can confidently negotiate, resolve issues and find practical solutions.
- Are organised, proactive and enjoy working as part of a team.
What’s in it for you?
- 30% discount on food, drink and rooms at any Liberation Pub
- The option to buy additional annual leave days throughout the year
- Cycle to Work scheme
- Comprehensive health care cover via Westfield Health
- Discounts across hundreds of online and in-store retailers across the Channel Islands and UK
- 24/7 Mental, Financial and Physical Health support
- Opportunities for growth, development and promotion
Compensation: Competitive salary
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We think you need these skills to ace Customer Service Administrator
Customer Service
Communication Skills
Problem-Solving Skills
Microsoft Excel
Microsoft Word
Microsoft Outlook
Organisational Skills
