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- Tasks: Deliver amazing bar and waiting hospitality to our customers.
- Company: Join an award-winning business with a fun, empowering culture.
- Benefits: Competitive pay, tips, discounts, and access to cashback offers.
- Why this job: Be part of a vibrant team in a historic pub with a welcoming vibe.
- Qualifications: No specific qualifications needed, just a passion for great service.
- Other info: Enjoy industry-leading training and support while working in a beautiful location.
We are a bold, award-winning business who pride ourselves in empowering our teams with the autonomy to operate premium, fun businesses that ‘wow’ our customers within an industry-leading environment. We run friendly, welcoming, and positive pubs, restaurants and hotels with high standards and take a different approach to others; always striving to be the best we can be.
This role encompasses delivering amazing bar and waiting hospitality to our customers. Located in Rowberrow on the edge of the Mendip Hills Area of Outstanding Natural Beauty, The Swan is a 17th century Grade II-listed pub and inn, brimming with history and a cosy, welcoming vibe. A haven for locals, walkers, cyclists and visitors alike, the recent addition of five stunning boutique bedrooms above the pub, and a further four dog-friendly rooms in its converted barns (one accessible), makes The Swan the ideal spot for a rural retreat, family break or staycation.
We’re passionate about great food and drink, with an all-day food offer focused on seasonal local produce, delicious pub classics, flatbread pizza fresh from the oven, and plenty of award-winning Butcombe beer on the taps. In the warmer months our large beer garden is ideal for al fresco dining, or soaking up some sunshine over a few pints. Located just 7 miles from Bristol airport and 15 miles from Bristol Temple Meads train station, The Swan is the perfect base for exploring Bristol, Somerset, and the world-class walking, cycling and dog-walking opportunities in and around the Mendips. Other local attractions include Cheddar Gorge, Wookey Hole Caves, Glastonbury Tor and Ashton Gate Stadium.
What’s in it for you?
- Chance to work for an award-winning business. We have won the Best Food offer (2019 & 2020) and Best Managed Pub Company (2021) at The National Publican Awards.
- Access to Liberation Life - an incredible platform where you can earn cash-back with major retailers, save money on your purchases including holidays, groceries, gifts and much more!
- Opportunity to work for a diverse, eclectic company and gain experience in a range of businesses and food offers.
- Competitive hourly rate plus an equal share of great tips.
- Access to industry leading training and development. We offer bespoke training plans as part of our ‘Pillars of Progression’ programme.
- We offer additional support and coaching from our talented managers.
- You will work with some of the best locally sourced food and drink produce, including our own award-winning beer!
- We will back you with the tools you need to do a great job and have invested significantly in our properties.
- The buzz that comes with team parties, events, training courses, great suppliers and some of the industry’s best team rewards, discounts and benefits (including 75% off food on shift).
- Ambassadors for the Burnt Chef Project fighting the stigma of mental health and working with them to train and support our teams; we also offer an Employee Assistance Program that is there 24/7 to provide you with support.
Front of House Team Member in Winscombe employer: Butcombe Brewery
Contact Detail:
Butcombe Brewery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member in Winscombe
✨Tip Number 1
Get to know the vibe of The Swan! Before your interview, pop in for a drink or a bite to eat. This way, you can chat about your experience in a genuine way and show that you're already part of the community.
✨Tip Number 2
Show off your personality! When you meet the team, let your enthusiasm shine through. They’re looking for someone who can bring energy and positivity to the front of house, so don’t hold back!
✨Tip Number 3
Be ready to talk about your customer service skills. Share specific examples of how you've wowed customers in the past. This will help us see how you can contribute to our award-winning service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our family at The Swan.
We think you need these skills to ace Front of House Team Member in Winscombe
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and what makes you tick.
Tailor Your Application: Make sure to customise your application to fit the Front of House Team Member role. Highlight any relevant experience you have in delivering top-notch service and working in a fun, fast-paced environment like ours.
Show Your Enthusiasm: We love candidates who are excited about joining our team! Use your application to express why you’re keen on working at The Swan and how you can contribute to our welcoming vibe and high standards.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application lands right where it needs to be!
How to prepare for a job interview at Butcombe Brewery
✨Know the Venue Inside Out
Before your interview, take some time to research The Swan. Familiarise yourself with its history, menu, and the local area. This will not only impress the interviewers but also show your genuine interest in being part of their team.
✨Showcase Your Hospitality Skills
As a front of house team member, your ability to deliver exceptional service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlighting your passion for hospitality will resonate well with the interviewers.
✨Emphasise Teamwork and Positivity
This role is all about working as part of a team in a friendly environment. Be ready to discuss how you contribute to a positive atmosphere and collaborate with others. Share stories that reflect your ability to work well in a team setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes or the team culture. This shows that you’re engaged and eager to learn more about the company and your potential role within it.
