Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage reservations and create memorable experiences for guests at the UK's best pub group.
- Company: Join a leading pub group known for its guest-focused culture.
- Benefits: Enjoy 25 days holiday, discounts on food and drink, and health support.
- Why this job: Be a key part of guests' journeys and enhance their experiences.
- Qualifications: Experience in reservations or reception is a plus; must be organised and friendly.
- Other info: Flexible full-time or part-time roles available with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a detail orientated, guest focused reservations agent to join our reservations team. As a Reservations agent you are a crucial part of our guest's journey, from initial enquiry to guest departure. You will build relationships with new, existing & regular guests, ensuring we are consistently creating memorable experiences.
Key Responsibilities/Main Duties:
- Managing the reservation process for the UK's best pub group.
- Accurately booking tables, meeting customer and restaurant requirements.
- To maximise accommodation and F&B revenue through cross selling and up selling.
- Process non arrivals and cancellations in a timely manner.
- Updating function sheets and event plans for the ops team.
- Perform day-to-day arrivals check.
Skills, Experience and Qualifications:
- Reservation Agent or Reception experience is desirable.
- Highly organised, collaborative team player with the ability to multitask and work on own initiative.
- Computer literate with IT skills to include Outlook and Excel.
- Professional and friendly demeanor.
- Flexibility to work shift and work weekends since the department is open seven days a week.
We're open to both full-time and part-time working arrangements, so if part-time suits you, we'd love to hear from you.
Why Us?
- 25 days holiday, plus 8 Bank Holidays per year with options to buy additional days holiday throughout the year, and a day off for your birthday after one year's service.
- 30% discount on food, drink and rooms at any Butcombe Pub.
- 20% off retail purchases in our online shops for beer and merch.
- Savings and discounts from thousands of online retailers, and so much more, with the Benefits Bar.
- Cycle to Work.
- 24/7 Mental, Financial and Physical Health support.
Travel Requirements:
Position is a mixture of hybrid working from home and travel to multiple properties; own form of transport needed.
Reservationist in Glasgow employer: Butcombe Brewery
Contact Detail:
Butcombe Brewery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservationist in Glasgow
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can confidently explain why you’re the perfect fit for the Reservations Agent role. Highlight your organisational skills and guest-focused attitude.
✨Tip Number 3
Don’t shy away from following up! After an interview or networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the position.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It gives us a better sense of your commitment and enthusiasm for the role.
We think you need these skills to ace Reservationist in Glasgow
Some tips for your application 🫡
Show Your Guest Focus: When writing your application, make sure to highlight your guest-focused approach. We want to see how you’ve created memorable experiences in the past, so share specific examples that showcase your skills in building relationships with guests.
Be Detail-Oriented: As a Reservationist, attention to detail is key. In your application, emphasise your organisational skills and ability to manage multiple tasks. Mention any experience you have with booking systems or managing reservations to show us you’re the right fit.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to our job description. Use keywords from the listing to demonstrate that you understand what we’re looking for and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and it shows us you’re genuinely interested in joining our team. Plus, it’s super easy!
How to prepare for a job interview at Butcombe Brewery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reservationist. Familiarise yourself with the reservation process and think about how you can contribute to creating memorable experiences for guests. This will show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a detail-oriented position, it's crucial to demonstrate your organisational skills during the interview. Prepare examples of how you've successfully managed multiple tasks or projects in the past, especially in a customer-focused environment. This will highlight your ability to multitask effectively.
✨Be Ready to Discuss Technology
Since the job requires computer literacy, be prepared to discuss your experience with IT tools like Outlook and Excel. You might even want to mention any specific software you've used in previous roles that could be relevant. This will reassure them that you're tech-savvy and ready to hit the ground running.
✨Emphasise Your Team Spirit
Collaboration is key in this role, so be sure to convey your ability to work well within a team. Share examples of how you've contributed to team success in the past, and express your enthusiasm for working together to enhance guest experiences. A friendly demeanour goes a long way!