At a Glance
- Tasks: Manage reservations and create memorable experiences for guests.
- Company: Join the UK's best pub group with a focus on guest satisfaction.
- Benefits: 25 days holiday, discounts on food and drink, and health support.
- Other info: Hybrid working with opportunities for both full-time and part-time roles.
- Why this job: Be a key part of guests' journeys and enjoy flexible working options.
- Qualifications: Experience in reservations or reception is a plus; must be organised and friendly.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a detail orientated, guest focused reservations agent to join our reservations team. As a Reservations agent you are a crucial part of our guest's journey, from initial enquiry to guest departure. You will build relationships with new, existing & regular guests, ensuring we are consistently creating memorable experiences.
Key Responsibilities/Main Duties:
- Managing the reservation process for the UK's best pub group.
- Accurately booking tables, meeting customer and restaurant requirements.
- To maximise accommodation and F&B revenue through cross selling and up selling.
- Process non arrivals and cancellations in a timely manner.
- Updating function sheets and event plans for the ops team.
- Perform day-to-day arrivals check.
Skills, Experience and Qualifications:
- Reservation Agent or Reception experience is desirable.
- Highly organised, collaborative team player with the ability to multitask and work on own initiative.
- Computer literate with IT skills to include Outlook and Excel.
- Professional and friendly demeanor.
- Flexibility to work shift and work weekends since the department is open seven days a week.
We're open to both full-time and part-time working arrangements, so if part-time suits you, we'd love to hear from you.
Why Us?
- 25 days holiday, plus 8 Bank Holidays per year with options to buy additional days holiday throughout the year, and a day off for your birthday after one year's service.
- 30% discount on food, drink and rooms at any Butcombe Pub.
- 20% off retail purchases in our online shops for beer and merch.
- Savings and discounts from thousands of online retailers, and so much more, with the Benefits Bar.
- Cycle to Work.
- 24/7 Mental, Financial and Physical Health support.
Travel Requirements:
Position is a mixture of hybrid working from home and travel to multiple properties; own form of transport needed.
Reservationist in Bristol employer: Butcombe Brewery
Join our dynamic reservations team at one of the UK's best pub groups, where your role as a Reservationist is pivotal in crafting unforgettable guest experiences. We pride ourselves on a supportive work culture that values flexibility, offering generous benefits such as 25 days holiday plus bank holidays, discounts on food and drink, and comprehensive health support. With opportunities for both full-time and part-time arrangements, we are committed to fostering employee growth and ensuring a rewarding career path in a vibrant hospitality environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reservationist in Bristol
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you apply through our website, show us how your skills align with what we’re all about.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to reservations. We want to see how you handle guest interactions, so think of examples that showcase your skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can keep you fresh in our minds. It shows you’re genuinely interested and professional, which is exactly what we’re looking for.
We think you need these skills to ace Reservationist in Bristol
Some tips for your application 🫡
Show Your Guest Focus:When writing your application, make sure to highlight your guest-focused approach. We want to see how you’ve created memorable experiences in the past, so share specific examples that showcase your skills in building relationships with guests.
Be Detail-Oriented:As a Reservationist, attention to detail is key! Make sure your application is free from typos and errors. We appreciate a well-organised application that reflects your ability to manage the reservation process accurately.
Highlight Relevant Experience:If you have previous experience as a Reservation Agent or in a similar role, don’t hold back! We want to know how your background aligns with our needs, so be sure to mention any relevant skills or achievements that demonstrate your capability.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Butcombe Brewery
✨Know the Company Inside Out
Before your interview, take some time to research the pub group. Understand their values, mission, and what makes them stand out in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Organisational Skills
As a Reservationist, being detail-oriented is key. Prepare examples from your past experiences where you successfully managed multiple tasks or handled reservations efficiently. Highlighting your organisational skills will demonstrate that you can thrive in a busy environment.
✨Practice Your People Skills
Since this role involves building relationships with guests, practice how you would handle various customer scenarios. Think about how you would upsell or cross-sell services while maintaining a friendly and professional demeanour. Role-playing with a friend can be a great way to prepare!
✨Be Ready for Flexibility Questions
Given the shift work and weekend requirements, be prepared to discuss your availability openly. If you have any specific preferences or constraints, it’s best to address them upfront. Showing that you’re flexible and willing to adapt will make you a more attractive candidate.
