At a Glance
- Tasks: Manage reservations and create memorable experiences for guests at the UK's best pub group.
- Company: Join a leading pub group known for its guest-focused culture.
- Benefits: Enjoy 25 days holiday, discounts on food and drink, and health support.
- Why this job: Be a key part of guests' journeys and enhance their experiences.
- Qualifications: Experience in reservations or reception is a plus; must be organised and friendly.
- Other info: Flexible full-time or part-time roles available with opportunities for growth.
The predicted salary is between 20000 - 30000 £ per year.
We are looking for a detail orientated, guest focused reservations agent to join our reservations team. As a Reservations agent you are a crucial part of our guest's journey, from initial enquiry to guest departure. You will build relationships with new, existing & regular guests, ensuring we are consistently creating memorable experiences.
Key Responsibilities/Main Duties:
- Managing the reservation process for the UK’s best pub group.
- Accurately booking tables, meeting customer and restaurant requirements.
- To maximise accommodation and F&B revenue through cross selling and up selling.
- Process non arrivals and cancellations in a timely manner.
- Updating function sheets and event plans for the ops team.
- Perform day-to-day arrivals check.
Skills, Experience and Qualifications:
- Reservation Agent or Reception experience is desirable.
- Highly organised, collaborative team player with the ability to multitask and work on own initiative.
- Computer literate with IT skills to include Outlook and Excel.
- Professional and friendly demeanor.
- Flexibility to work shift and work weekends since the department is open seven days a week.
We’re open to both full-time and part-time working arrangements, so if part-time suits you, we’d love to hear from you.
Why Us?
- 25 days holiday, plus 8 Bank Holidays per year with options to buy additional days holiday throughout the year, and a day off for your birthday after one year’s service.
- 30% discount on food, drink and rooms at any Butcombe Pub.
- 20% off retail purchases in our online shops for beer and merch.
- Savings and discounts from thousands of online retailers, and so much more, with the Benefits Bar.
- Cycle to Work.
- 24/7 Mental, Financial and Physical Health support.
Travel Requirements:
Position is a process of hybrid working from home and travel to multiple properties; own form of transport needed.
Reservationist in Wrington employer: Butcombe Brewery - HR
Contact Detail:
Butcombe Brewery - HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservationist in Wrington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the pub group. Understand their values, what makes them unique, and how they create memorable experiences for guests. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Reservationist, you'll be interacting with guests all day. Think about scenarios where you can demonstrate your friendly and professional demeanour. Role-play with a friend or family member to get comfortable with common questions.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks in previous roles. Highlight your ability to multitask and stay organised, especially when it comes to booking tables and managing reservations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Reservationist in Wrington
Some tips for your application 🫡
Show Your Guest Focus: When writing your application, make sure to highlight your guest-focused approach. We want to see how you’ve created memorable experiences in the past, so share specific examples that showcase your skills in building relationships with guests.
Be Detail-Oriented: As a Reservationist, attention to detail is key! Make sure your application is free from typos and errors. We appreciate clarity and precision, so double-check your work before hitting send!
Highlight Relevant Experience: If you have experience as a Reservation Agent or in a similar role, let us know! Share your previous responsibilities and how they relate to managing reservations, cross-selling, and ensuring customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Butcombe Brewery - HR
✨Know the Company Inside Out
Before your interview, take some time to research the pub group you're applying to. Understand their values, mission, and what makes them stand out in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Organisational Skills
As a Reservationist, being detail-oriented is key. Prepare examples from your past experiences where you've successfully managed multiple tasks or handled reservations efficiently. This will demonstrate your ability to multitask and stay organised under pressure.
✨Practice Your People Skills
Since you'll be building relationships with guests, it's important to convey your friendly and professional demeanour during the interview. Practice common interview questions with a friend, focusing on how you can create memorable experiences for guests through excellent communication and service.
✨Be Ready to Discuss Flexibility
The role requires flexibility in working hours, including weekends. Be prepared to discuss your availability and willingness to adapt to the needs of the team. Highlight any previous experience where you've successfully worked varied shifts or adapted to changing schedules.
