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- Tasks: Lead and develop a high-performing Customer Excellence team to enhance customer journeys.
- Company: Join Butcombe Group, a vibrant company focused on customer satisfaction.
- Benefits: Competitive salary, generous holiday, discounts, and 24/7 wellbeing support.
- Why this job: Make a real impact on customer experience while driving business growth.
- Qualifications: Proven leadership skills and a passion for customer service excellence.
- Other info: Exciting opportunities for personal and professional growth in a supportive environment.
The predicted salary is between 36000 - 40000 £ per year.
We’re looking for an experienced Customer Excellence Manager to lead our Customer Excellence team and help deliver a seamless, end-to-end customer journey at Butcombe Group. This is an exciting opportunity to take ownership of customer service strategy, drive continuous improvement, and strengthen collaboration across teams and with external partners. You’ll be responsible for ensuring consistently high service standards, supporting sales and growth initiatives, and turning customer insight into action. This is a visible, high-impact role where you’ll make a real difference to both the customer experience and the business.
What you’ll be doing:
- Leading, coaching, and developing the Customer Excellence team, fostering engagement, accountability, and high performance
- Setting and executing the Customer Excellence strategy in line with wider business objectives
- Championing a customer-first culture across the business
- Overseeing order processing to ensure accuracy, efficiency, and a smooth sales-to-delivery journey
- Driving initiatives to improve customer retention, satisfaction, and loyalty
- Reporting on team performance and customer insights to company directors, providing actionable recommendations
- Using data and customer feedback to inform decision-making and service enhancements
- Working closely with Sales to identify growth opportunities and support upsell/cross-sell initiatives
- Collaborating with Sales and Marketing to ensure promotions and campaigns are clearly communicated and executed
- Reviewing, developing, and implementing processes to improve order accuracy, customer communication, and service delivery
What we’re looking for:
- Proven leadership experience, with the ability to motivate and develop high-performing teams
- Strong track record in delivering customer service excellence and driving process improvement
- Excellent communication and stakeholder management skills, confident operating at senior level
- Commercially minded, with experience supporting sales and customer development
- Analytical and data-driven, able to translate insight into action
- Strong working knowledge of CRM systems and order management platforms such as Shopify
Why Join Us?
- Salary: £36k–£40k, depending on experience, with a bonus based on performance
- 25 days holiday + bank holidays + your birthday off
- 30% off food, drink & stays at any Butcombe pub
- 20% off beer and merch from our online shop
- Exclusive perks and discounts through the Benefits Bar
- 24/7 wellbeing support for your mental, physical, and financial health
- Opportunities for growth and development in a business that genuinely values its people
Customer Service Advisor employer: Butcombe Brewery - Central
Contact Detail:
Butcombe Brewery - Central Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research Butcombe Group, their values, and their customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to convey information clearly and confidently. Role-play common scenarios with friends or family to get comfortable with different customer interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and really want to be part of the Butcombe family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that align with our customer excellence goals. We want to see how you can contribute to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've improved customer service or led a team to success. We love seeing quantifiable results, so if you’ve got numbers to back up your claims, flaunt them!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits our culture, so don’t be afraid to show us who you are and what makes you passionate about customer service.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Butcombe Brewery - Central
✨Know Your Customer Excellence
Familiarise yourself with the principles of customer excellence and how they apply to the role. Be ready to discuss specific strategies you've implemented in the past that improved customer satisfaction or retention.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams. Highlight your coaching techniques and how you foster engagement and accountability within your team.
✨Be Data-Driven
Brush up on your analytical skills! Be prepared to discuss how you've used data and customer feedback to inform decisions and drive service enhancements. Bring examples of metrics you've tracked and how they influenced your strategies.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since this role involves stakeholder management, be ready to demonstrate your communication style and how you ensure alignment across teams, especially with Sales and Marketing.
