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- Tasks: Lead and develop a high-performing Customer Excellence team to enhance customer journeys.
- Company: Join Butcombe Group, a company that values customer service and teamwork.
- Benefits: Competitive salary, generous holiday, discounts, and 24/7 wellbeing support.
- Why this job: Make a real impact on customer experience and drive business growth.
- Qualifications: Proven leadership and customer service excellence with strong communication skills.
- Other info: Exciting opportunities for personal and professional growth in a supportive environment.
The predicted salary is between 36000 - 40000 £ per year.
We’re looking for an experienced Customer Excellence Manager to lead our Customer Excellence team and help deliver a seamless, end-to-end customer journey at Butcombe Group. This is an exciting opportunity to take ownership of customer service strategy, drive continuous improvement, and strengthen collaboration across teams and with external partners. You’ll be responsible for ensuring consistently high service standards, supporting sales and growth initiatives, and turning customer insight into action. This is a visible, high-impact role where you’ll make a real difference to both the customer experience and the business.
What you’ll be doing:
- Leading, coaching, and developing the Customer Excellence team, fostering engagement, accountability, and high performance
- Setting and executing the Customer Excellence strategy in line with wider business objectives
- Championing a customer-first culture across the business
- Overseeing order processing to ensure accuracy, efficiency, and a smooth sales-to-delivery journey
- Driving initiatives to improve customer retention, satisfaction, and loyalty
- Reporting on team performance and customer insights to company directors, providing actionable recommendations
- Using data and customer feedback to inform decision-making and service enhancements
- Working closely with Sales to identify growth opportunities and support upsell/cross-sell initiatives
- Collaborating with Sales and Marketing to ensure promotions and campaigns are clearly communicated and executed
- Reviewing, developing, and implementing processes to improve order accuracy, customer communication, and service delivery
What we’re looking for:
- Proven leadership experience, with the ability to motivate and develop high-performing teams
- Strong track record in delivering customer service excellence and driving process improvement
- Excellent communication and stakeholder management skills, confident operating at senior level
- Commercially minded, with experience supporting sales and customer development
- Analytical and data-driven, able to translate insight into action
- Strong working knowledge of CRM systems and order management platforms such as Shopify
Why Join Us?
- Salary: £36k–£40k, depending on experience, with a bonus based on performance
- 25 days holiday + bank holidays + your birthday off
- 30% off food, drink & stays at any Butcombe pub
- 20% off beer and merch from our online shop
- Exclusive perks and discounts through the Benefits Bar
- 24/7 wellbeing support for your mental, physical, and financial health
- Opportunities for growth and development in a business that genuinely values its people
Customer Excellence Manager in Bridgwater employer: Butcombe Brewery - Central
Contact Detail:
Butcombe Brewery - Central Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Excellence Manager in Bridgwater
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Butcombe Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer excellence. Think about how you’ve driven improvements in past roles and be ready to share specific examples that showcase your leadership skills.
✨Tip Number 3
Show your passion for customer service! During interviews, express how you’d champion a customer-first culture at Butcombe. Share ideas on how to enhance customer journeys and retention strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Butcombe team.
We think you need these skills to ace Customer Excellence Manager in Bridgwater
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service excellence and leadership. We want to see how your skills align with our goals at Butcombe Group!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven improvements in customer satisfaction or team performance. We love seeing the impact you've made in previous roles!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can champion a customer-first culture, so show us your passion for delivering exceptional service!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Butcombe Brewery - Central
✨Know Your Customer Excellence
Make sure you understand what customer excellence means for the company. Research Butcombe Group's current strategies and think about how your experience aligns with their goals. Be ready to discuss specific examples of how you've driven customer satisfaction and loyalty in previous roles.
✨Showcase Your Leadership Skills
As a Customer Excellence Manager, you'll need to lead and motivate a team. Prepare to share stories that highlight your leadership style and how you've developed high-performing teams. Think about challenges you've faced and how you turned them into opportunities for growth.
✨Be Data-Driven
This role requires an analytical mindset. Brush up on how you've used data to inform decisions in past positions. Be prepared to discuss specific metrics you've improved and how you translated customer insights into actionable strategies that benefited the business.
✨Collaborate and Communicate
Strong communication and stakeholder management skills are key. Think about times when you've successfully collaborated with sales and marketing teams. Be ready to explain how you ensured clear communication and execution of campaigns, and how this contributed to customer satisfaction.
