IT Helpdesk Specialist

Who We Are ButcherBox is a certified B Corp headquartered in Boston, and honored to be celebrating our second year in a row on Inc.\’s list of Best Workplaces. At ButcherBox, we believe in better. That’s why we deliver 100% grass-fed, grass-finished beef, free-range organic chicken, pork raised crate-free, and wild-caught seafood directly to our members’ doors. All of our products are humanely raised or wild-caught and never given antibiotics or added hormones ever. We’re working to build a world that’s better for all, and we’re inviting everyone to come along. For us, better means treating our planet with respect. It means improving the lives of animals and the livelihoods of farmers. It means never cutting corners when it comes to doing business. Ultimately, it means better meals, enjoyed together. Our team is made up of people who collaborate and support one another. We’re always looking for outstanding people to join our mission! We are looking for an IT Helpdesk Specialist to support our team with Tier 1 technical support. This role is ideal for someone early in their IT career who enjoys problem-solving, providing great user support, and learning through hands-on experience. This is a part-time opportunity, that will require 20 hours of weekly commitment. In this role, you will be the first point of contact for technical issues, assisting with device management, user access, and troubleshooting, while escalating more complex problems to senior IT staff. You\’ll also have the opportunity to contribute to system audits, patching, and IT documentation. This is a great opportunity to gain exposure to a broad range of IT responsibilities in a supportive environment. Responsibilities Provide Tier 1 technical support and escalate complex issues to senior IT staff. Assist with user account management, permissions, and access control. Support laptop and mobile device administration (setup, troubleshooting, maintenance). Help review system vulnerabilities and apply patches when needed. Perform application, system, and account audits to ensure compliance and efficiency. Assist in maintaining and updating IT documentation and support materials. Participate in team processes including support ticket tracking and status reporting. Qualifications 1+ years of experience in a technical support or IT helpdesk role. Familiarity with user management systems and access controls (e.g., Active Directory, ENTRA, or similar). Basic knowledge of laptop/mobile device support and troubleshooting (Windows/macOS/iOS/AndroidOS). Strong communication skills and a customer-first mindset. Willingness to learn and work collaboratively with IT and other teams. Experience with IT ticketing systems is a plus. What We Offer Our Values We are a mission-driven company and strive to embody our values in every step of the process. ButcherBox is driven by relentless improvement, accountability, humility, and customer obsession. We want our workplace to be one of growth and learning where everyone can be safe/comfortable to show up as their authentic self to work. Anyone who loves our products and goals is welcome here! We are proud to be an equal opportunity employer aspiring to incite positive change in the pastures, the fulfillment centers, the office, and the world. Benefits Health: medical, dental, vision, and life insurance, an employer-funded HSA, and short & long-term disability benefits Financial: 401(k) with generous employer match Annual bonus based on company performance Time off: unlimited paid time off policy, 20 weeks parental leave, an executive team that encourages a good work/life balance Personal growth: Annual Learning & Development stipend, and access to a range of personal and professional coaching solutions through BetterUp Food: a free Custom Classic ButcherBox each month and weekly lunch reimbursement Others: reimbursement for wellness activities, an exceptional EAP, fertility benefits, life insurance and more ButcherBox is an equal opportunity employer committed to fostering a diverse, inclusive environment at all steps in the hiring process. Every qualified applicant will receive consideration without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are happy provide reasonable accommodations during our hiring process. Please click here if you need to request an accommodation for your interview. #J-18808-Ljbffr