At a Glance
- Tasks: Join our team to manage customer orders and ensure smooth operations in a busy food wholesaler.
- Company: Butcher & Edmonds Ltd, a family-run catering butcher in Central London.
- Benefits: Competitive salary, annual leave, pension, and discounted staff meat.
- Other info: Flexible working hours with opportunities for career development.
- Why this job: Be part of a growing business and make a real impact on customer service and operations.
- Qualifications: Strong organisational skills and experience in customer service or operations.
The predicted salary is between 30000 - 40000 £ per year.
**Location:** Waterloo, London. **Hours:** 4:00am–1:00pm, plus one Friday night shift per fortnight. **Salary:** £30,000–£40,000, depending on experience. . **Company Overview**. .
Butcher & Edmonds Ltd is an independently family run catering butchers located in Central London, supplying many of London’s finest restaurants, hotels and gentleman’s clubs.
Having been in operation since 2004, we pride ourselves on providing high-quality meats and exceptional service to some of the best chef’s in London.
Our commitment to sourcing the best products and delivering outstanding service sets us apart in the industry.. . **The role**. .
We are looking for a highly organised and adaptable person to join our small office team at a busy London food wholesaler.. .
This is a crucial hybrid role sitting between operations, customer service, sales administration and basic finance.
It is not a traditional sales account-management position.
You will help ensure that customer orders are processed accurately, deliveries run smoothly and the day-to-day operation of the business remains organised.. .
The role could suit an operations or administrative professional who would like to become more customer-facing.
It could equally suit someone from a sales or customer-service background who enjoys detail, systems and operational responsibility.. .
We are open to candidates at different stages of their careers.
A more junior candidate could join as an Operations & Customer Service Executive and develop into the position, while an experienced candidate could take ownership of the role at manager level.. .
You will join a small office team consisting of the General Manager/Sales Director and a Credit Controller/Customer Service Executive.
As a result, you will need to be comfortable taking responsibility, switching between priorities and helping wherever required.. .
**Key responsibilities**.
**Order processing and customer service**. .
- Take customer orders by telephone, email and other ordering channels..
- Enter orders accurately and efficiently into our ERP system..
- Provide telephone customer service to chefs and hospitality customers, particularly during the busy period between 8:00am and midday..
- Respond to product, availability, pricing, delivery and order queries..
- Resolve routine problems quickly and ESCALTATE more complex issues when required..
- Build strong, helpful relationships with customers through reliable day-to-day service..
- Support customers with additions, amendments, shortages and urgent requirements..
**Operations and delivery coordination**. .
- Act as a link between the office, customers, warehouse and delivery team..
- Help coordinate our five delivery drivers throughout the morning..
- Communicate delivery instructions, changes and customer requirements clearly..
- Respond to delivery queries and help resolve delays or other issues..
- Ensure relevant information is passed accurately between customers, drivers and the wider team..
- Support the smooth running of daily sales and delivery operations..
**Systems and administration**. .
- Maintain accurate customer, order, pricing and product information..
- Carry out regular data entry and general sales administration.. Help test processes, identify issues and ensure information is transferred accurately..
- Contribute to improving administrative and operational processes..
- Produce basic reports and information when required..
**Bookkeeping support**. .
- Undertake basic bookkeeping and finance administration..
- Assist with invoices, credits, account queries and record keeping..
- Work closely with the Credit Controller to ensure customer information is accurate..
- Investigate straightforward discrepancies and ensure supporting information is properly recorded..
**Night-team cover**. .
- Work one Friday night shift per fortnight as part of the normal rota..
- Provide holiday cover for the Night Sales Operations Manager for approximately 24 shifts per year..
- Manage night-time order processing and sales operations confidently when providing cover..
- Ensure a clear and accurate handover between the night and daytime teams..
**General responsibilities**. .
- Provide flexible support across the business as priorities change..
- Complete ad hoc administrative and operational tasks..
- Help maintain high standards of accuracy, communication and customer service..
- Take ownership of problems and follow them through to resolution..
**About you**. . You will be practical, dependable and comfortable working in a fast-moving environment where customer requirements can change quickly.. .
You should have
- Strong organisational skills and excellent attention to detail..
- A confident, friendly and professional telephone manner..
- Experience in operations, administration, customer service, sales support or a related role..
- The ability to enter and manage data accurately..
- Confidence using business software and learning new systems..
- The ability to prioritise several competing tasks..
- A calm and solutions-focused approach to problems..
- The confidence to communicate with customers, drivers, warehouse colleagues and managers..
- A willingness to take responsibility within a small team..
- Flexibility around the early-morning hours, Friday-night rota and holiday-cover requirements..
- Experience of foodservice, hospitality, wholesale, logistics, order processing, bookkeeping or ERP systems would be useful, but is not essential for the right candidate..
**What we offer**. .
- A salary of £30,000–£37,000, depending on experience and the level of responsibility assumed..
- The opportunity to occupy a central and influential position within a growing business..
- Broad exposure to customer service, sales operations, logistics, finance and business systems..
- The chance to play an important role in the implementation of a new ERP platform..
- Genuine scope for the position to develop as the business grows..
- A supportive, close-knit working environment where individual contributions are visible and valued..
- Annual 4 weeks' holiday. ..
- Discretionary Christmas bonus. ..
- Company Pension. ..
- Discounted Staff Meat. ..
- A supportive & collaborative working environment. ..
- This is an excellent opportunity for someone who enjoys both people and processes: a capable operator who wants more customer contact, or a customer-facing professional who would like to develop broader operational experience.
Experience
Required
Employment
Full-time
Salary
Starting time
Immediate start!
About Butcher & Edmonds Ltd
Butcher & Edmonds Ltd is an independently family run catering butchers located in Central London, supplying many of London’s finest restaurants, hotels and gentleman’s clubs.
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Operations & Customer Service Executive / Manager employer: Butcher & Edmonds Ltd
Butcher & Edmonds Ltd is an exceptional employer located in the heart of Central London, offering a dynamic work environment where collaboration and innovation thrive. Employees benefit from a hybrid working model, competitive remuneration, and opportunities for professional growth within a supportive team that values detail-oriented individuals. Join us to be part of a company that not only prioritises customer satisfaction but also fosters a culture of continuous improvement and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Customer Service Executive / Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Butcher & Edmonds Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Butcher & Edmonds Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations & Customer Service Executive / Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Butcher & Edmonds Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Butcher & Edmonds Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Butcher & Edmonds Ltd!
How to prepare for a job interview at Butcher & Edmonds Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
