Trainer - Service Delivery Centre in Southport

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

The BUSY Group is a not-for-profit organisation with almost 50 years of experience as a community partner. With multiple business entities operating across 100+ locations Australia-wide and now in New Zealand and the United Kingdom, we offer an extensive range of employment services and programs, vocational training, apprenticeships, mentoring, Inclusive Employment Australia, specialist schools and allied health services.

As a Service Delivery Centre Trainer, you’ll be the go-to expert for training delivery, resource development, coaching, and quality monitoring across the SDC. You’ll work closely with leadership, subject matter experts and frontline teams to ensure our training is current, compliant and genuinely useful. You’ll thrive here if you enjoy variety, autonomy, and being part of a high-performing organisation committed to excellence and positive outcomes for apprentices, employers and communities.

What You’ll Be Doing:

• Coordinate and deliver learning programs including new starter onboarding, refresher training and upskilling.
• Provide day-to-day coaching, support and development for SDC staff.
• Build strong relationships across AASS teams to support learning and capability uplift.
• Collaborate with leadership to monitor performance, identify learning gaps and implement targeted training solutions.
• Maintain, update and create training resources, guides, process documentation and e-learning content.
• Develop practical, role-specific training by consulting with subject matter experts and analysing operational needs.
• Use a mix of learning methods — coaching, job-shadowing, workshops, online modules.
• Conduct monitoring, quality checks and post-training audits to confirm training effectiveness.
• Recommend improvements to processes, resources and practices based on training outcomes.
• Support continuous improvement across SDC operations.
• Ensure staff understand compliance requirements and contractual obligations.
• Deliver initial and ongoing developmental training for BUSY At Work SDC personnel.
• Respond to changes in government policy and ensure training reflects current guidelines.
• Report on staff progress, training outcomes and capability development.
• Manage your workload effectively to meet KPIs and deadlines.
• Uphold BUSY’s commitment to child safety and organisational values.

This is a fixed term position until April 2027, based in our Southport office.

BUSY Benefits:

• 3 additional paid annual leave days – Christmas closure.
• Enjoy a hybrid work model, collaborating in the office and working from home.
• Clear pathways for internal advancement.
• BUSY Benefits program - Paid parental leave, retail discounts and access to Fitness Passport.
• Enjoy work that genuinely impacts lives.
• Employee Assistance Program with Sonder Wellbeing App.
• Tools of the trade to support your individual role.

About You:

If you love developing people, creating practical training resources, and driving continuous improvement, this role puts you at the centre of shaping how our teams learn, grow and deliver exceptional service.

• Strong knowledge of Australian Apprenticeships or the VET sector.
• Ability to interpret complex guidelines, policy and contractual requirements.
• Experience developing training resources, guides or learning materials.
• Confident delivery of training, coaching and capability-building activities.
• Ability to conduct monitoring, quality checks or audits to assess training effectiveness.
• Excellent communication and interpersonal skills.
• Strong organisational skills, time management and attention to detail.
• A positive, proactive approach to change and continuous improvement.
• Customer-focused mindset and enthusiasm for supporting a high-performing service team.
• Self-motivation, initiative and a passion for helping others succeed.

Candidate care is important to us; this role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role. The BUSY Group is an Organisation that puts the best interest of children and young people first by adhering to the Child Safety Organisation National Principles. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks. The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.