At a Glance
- Tasks: Join a team to support apprenticeship services and ensure smooth administrative processes.
- Company: The BUSY Group, a not-for-profit with 47 years of community service experience.
- Benefits: Competitive salary, hybrid work model, training budget, and employee discounts.
- Other info: Diverse workplace encouraging applications from all backgrounds.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Customer service and administration experience, plus digital savvy.
The predicted salary is between 30000 - 40000 £ per year.
Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.
The BUSY Group is a not-for-profit organisation which presents 47 years experience as a community partner. With multiple business entities operating across 100+ locations Australia-wide and now in New Zealand and the United Kingdom, we offer an extensive range of employment services and programs, vocational training, apprenticeships, mentoring, Inclusive Employment Australia, specialist schools and allied health services.
About the Role… To work within a team to ensure that the administrative and processing activities required in meeting the contractual obligations of BUSY At Work’s Australian Apprenticeship Support Services (AASS) are carried out in an accurate and timely basis. This role is full time fixed term until 30 June 2026. This role is on a hybrid model working from home 2 days a week and working in office 3 days a week.
BUSY Benefits…
- Competitive salary: Circa $58500 + super
- Hybrid role with a mix of in‑office collaboration and remote work
- Clear pathways for internal advancement
- Dedicated training budget for personal and professional growth
- BUSY Benefits program - retail discounts and access to Fitness Passport
- Employee Assistance Program with Sonder Wellbeing App
Skills And Experiences A bit about your experience…
- Demonstrated customer service experience
- Digitally savvy – intermediate computer skills
- Previous administration experience
- Ability to work under pressure and meet KPI’s
- Ability to resolve complex client situations with resilience and maturity
- Ability to obtain a Blue Card and National Police Check with no outcomes
Next steps... This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role. The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks. The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities. Candidates with lived experience in the justice system are encouraged to apply.
Service Delivery Officer in Southport employer: BUSY Cloud HR
As an Accounts Coordinator with the BUSY Group, you will thrive in a supportive and inclusive work environment that prioritises employee well-being and professional development. Enjoy the flexibility of a hybrid work model in Southport, along with unique benefits such as additional paid leave, a dedicated training budget, and a strong commitment to diversity and inclusion. With clear pathways for advancement and a focus on community engagement, this role offers a meaningful opportunity to make a positive impact while growing your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Officer in Southport
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend industry events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Delivery Officer role.
✨Tip Number 2
Prepare for the interview by researching the BUSY Group and understanding their mission. We want to see how your values align with theirs, so think about how your experience in customer service and administration can contribute to their goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable answering common questions. We suggest focusing on scenarios where you’ve resolved complex client situations, as this will showcase your resilience and maturity.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Service Delivery Officer in Southport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Delivery Officer role. Highlight your customer service experience and any relevant admin skills that match what BUSY Group is looking for.
Showcase Your Digital Savvy:Since they’re after someone digitally savvy, don’t forget to mention your intermediate computer skills. Give examples of how you’ve used technology in previous roles to improve efficiency or solve problems.
Demonstrate Resilience:The job requires handling complex client situations, so share a story or two about how you’ve managed tough situations in the past. This will show that you can keep your cool under pressure!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people at BUSY Group. Plus, it’s super easy!
How to prepare for a job interview at BUSY Cloud HR
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Delivery Officer and the mission of The BUSY Group. Familiarise yourself with their services and values, as this will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Since customer service experience is key for this role, prepare examples from your past where you’ve successfully handled client situations. Highlight your ability to resolve issues with resilience and maturity, as this will demonstrate your fit for the position.
✨Be Digitally Savvy
Brush up on your computer skills and be ready to discuss any relevant software or tools you’ve used in previous roles. Being digitally savvy is crucial, so think of specific instances where your tech skills made a difference in your work.
✨Prepare for Scenario Questions
Expect questions that assess how you handle pressure and meet KPIs. Think of scenarios where you had to juggle multiple tasks or resolve complex client situations. Practising these responses will help you feel more confident during the interview.
