At a Glance
- Tasks: Connect people with job and training opportunities while providing exceptional customer service.
- Company: Join The BUSY Group, a not-for-profit with 47 years of community impact.
- Benefits: Enjoy competitive salary, extra leave days, and a dedicated training budget.
- Other info: Work in a vibrant location near the beach with great career advancement opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience with computer systems and strong interpersonal skills required.
The predicted salary is between 48000 - 52000 £ per year.
Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.
The BUSY Group is a not-for-profit organisation with 47 years of experience as a community partner. With multiple business entities operating across 100+ locations in Australia, New Zealand, and the United Kingdom, we offer an extensive range of employment services and programs, vocational training, apprenticeships, mentoring, Inclusive Employment Australia, specialist schools, and allied health services.
As a Customer Experience Advisor, you will build and maintain professional relationships with people from all walks of life, connecting them with employment, apprenticeship, and training opportunities. Day to day, you’ll:
- Manage inbound and outbound calls with professionalism and empathy
- Respond to enquiries and provide tailored solutions
- Use your knowledge of The BUSY Group’s full range of services to meet customer needs
Unlike traditional contact centres, our team is measured on quality, not call length. We focus on listening, identifying needs, and creating a memorable, personalised experience for every caller. We have a full-time permanent opportunity, based out of our Southport office, located within walking distance to the beach and close to public transport.
BUSY Benefits:
- Competitive salary; Circa $60k - $63k + super + bonus
- 4 additional paid annual leave days – 1 My BUSY Day and 3 days at Christmas
- Clear pathways for internal advancement
- Dedicated training budget for personal and professional growth
- BUSY Benefits program - Paid parental leave, retail discounts, and access to Fitness Passport
- Enjoy work that genuinely impacts lives
- Employee Assistance Program with Sonder Wellbeing App
About you:
- Have a background working with multiple computer systems
- Desirably, previous experience in a call centre environment
- Excellent customer and client interpersonal skills
- Ability to obtain a Blue Card and National Police Check with no outcomes
This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role. The BUSY Group prioritises the safeguarding of children and all vulnerable people by adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks. The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds, and people with disabilities.
Customer Experience Advisor in Southport employer: BUSY Cloud HR
The BUSY Group is an exceptional employer dedicated to making a meaningful impact in the community by providing accessible education and employment opportunities. With a supportive work culture that prioritises employee growth through dedicated training budgets and clear pathways for advancement, our Southport office offers a vibrant location just a short walk from the beach. Enjoy competitive salaries, additional paid leave, and a range of benefits that enhance your work-life balance while contributing to a purpose-driven mission.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Southport
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues to let them know you're on the hunt for a Customer Experience Advisor role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the role, be ready to explain why you're the perfect fit. Highlight your customer service skills and how you can create memorable experiences for callers.
✨Tip Number 3
Stay active on social media! Follow The BUSY Group and engage with their posts. This shows your interest and keeps you updated on any new opportunities. Plus, it’s a great way to connect with current employees.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining The BUSY Group and making a difference.
We think you need these skills to ace Customer Experience Advisor in Southport
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for helping others shine through. We want to see how much you care about making a difference in people's lives, especially when it comes to connecting them with opportunities.
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially if you've worked in customer service or call centres before. We love seeing how your background aligns with the role of a Customer Experience Advisor, so don’t hold back!
Be Personable:Remember, we’re all about building relationships! Use a friendly tone in your application and share examples of how you've connected with customers in the past. This will show us that you understand the importance of empathy and communication.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BUSY Cloud HR
✨Know Your Stuff
Familiarise yourself with The BUSY Group’s services and values. Understand their mission to make education and employment accessible, as this will help you connect your answers to their goals during the interview.
✨Showcase Your Empathy
As a Customer Experience Advisor, empathy is key. Prepare examples from your past experiences where you’ve successfully handled customer queries or complaints with understanding and care. This will demonstrate your ability to create memorable experiences for callers.
✨Practice Active Listening
During the interview, practice active listening. This means not just hearing but understanding the questions being asked. Respond thoughtfully, showing that you can identify needs and provide tailored solutions, just like you would in the role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if it’s the right fit for you. Consider asking about their approach to training and professional growth opportunities.
