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- Tasks: Lead and develop a customer service team, ensuring outstanding support across various platforms.
- Company: Join Busy Bee Recruitment, an award-winning agency connecting talent with opportunities across the UK.
- Benefits: Enjoy 25 days annual leave, a company pension scheme, and a dog-friendly office culture.
- Why this job: Make a real impact in a growing company while enhancing customer experience and team performance.
- Qualifications: Experience in customer service management and strong communication skills are essential.
- Other info: This is a permanent role with hybrid working potential in a vibrant team environment.
The predicted salary is between 35000 - 45000 £ per year.
Location: Cambridge (office-based with hybrid potential)
Hours: Monday – Friday, 9.00am – 5.00pm
Salary: £35k – 45k, DOE
Benefits: 25 days annual leave, Company pension scheme, Dog-friendly office, Regular team socials and events
Duration: Permanent
We’re seeking an experienced and hands-on Customer Service Manager to lead and develop our clients in-house support team. You’ll play a key role in ensuring that our customers receive outstanding service across email, phone, and digital platforms. You’ll be responsible for team performance, process improvements, and acting as the voice of the customer across the business.
This role is perfect for someone who is enthusiastic about customer experience, confident in managing support operations, and motivated to make a real impact within a growing company.
Job Duties:
- Lead, train, and support the Customer Service team, overseeing continuous development through regular coaching and one-to-ones.
- Manage the CRM system ensuring accurate case logging, categorisation, and resolution tracking.
- Maintain and update standard procedures, including response templates, escalation protocols, and refund handling.
- Oversee day-to-day operations, including handling escalations, ensuring efficient workflows, and maintaining a hands-on presence.
- Monitor and report on KPIs, SLAs, and case trends to identify issues, improve processes, and inform business decisions.
- Liaise with technical teams to log and track live issues, ensuring smooth resolution and communication.
- Collaborate with other operations teams.
What we are looking for:
- Experience in a customer service management role is essential.
- A complete understanding of end-to-end customer service processes.
- Confident, approachable, and skilled in people management and coaching.
- Comfortable working with tech tools, CRM systems, and Microsoft Office.
- Highly organised, detail-oriented.
- Strong verbal and written communication skills.
- Friendly, team-oriented, and passionate about delivering outstanding service.
So, are you ready for your next job? Hit on the apply button today. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful.
Customer Service Manager employer: Busy Bee Recruitment
Contact Detail:
Busy Bee Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer service management. Understanding current best practices and technologies can help you stand out during interviews, showing that you're proactive and knowledgeable about the field.
✨Tip Number 2
Network with professionals in the customer service industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at companies like us.
✨Tip Number 3
Prepare specific examples of how you've improved customer service processes in your previous roles. Being able to discuss measurable outcomes will demonstrate your capability and impact as a Customer Service Manager.
✨Tip Number 4
Research our company culture and values. Tailoring your approach to align with what we value at StudySmarter can make a significant difference in how you present yourself during the interview process.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service management. Focus on your achievements, such as improving team performance or enhancing customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership skills. Mention specific examples of how you've successfully managed teams and improved processes in previous roles.
Highlight Relevant Skills: In your application, emphasise your familiarity with CRM systems and tech tools, as well as your strong communication skills. These are crucial for the Customer Service Manager role.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Explain why you want to work with Busy Bee Recruitment and how you can contribute to their mission of delivering outstanding service.
How to prepare for a job interview at Busy Bee Recruitment
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, how you motivate and develop staff, and any specific coaching techniques you use to enhance performance.
✨Demonstrate Your Understanding of Customer Service Processes
Make sure you can articulate the end-to-end customer service processes clearly. Discuss how you've implemented improvements in past roles and how you measure success through KPIs and SLAs.
✨Be Tech-Savvy
Familiarise yourself with common CRM systems and tech tools used in customer service. Be ready to talk about your experience with these tools and how they can enhance team efficiency and customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle escalations. Prepare examples from your past where you successfully resolved customer issues or improved processes, highlighting your approach and the outcomes.
