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- Tasks: Join us as a Customer Service Administrator, handling diverse admin and customer service tasks.
- Company: Busy Bee Recruitment is an award-winning agency providing staffing solutions across the UK.
- Benefits: Earn £12.50 - £13.00 per hour with Monday to Friday hours and a dynamic work environment.
- Why this job: This role offers a chance to enhance your customer service skills in a fast-paced setting.
- Qualifications: Experience in customer-focused roles, especially in hospitality or accommodation, is essential.
- Other info: Apply now and kickstart your career with a supportive team!
Start: ASAP
Location: Exeter, EX1
Salary: £12.50 – 13.00ph
Hours: Monday – Friday 9am – 6pm
Duration: Temporary, ongoing
Do you have experience of working within the Accommodation, Hospitality or Front of House sector? If so, we have a great opportunity to work in an exciting, fast-paced position undertaking varied administration and customer service duties. We are looking for candidates that have exceptional customer service skills and the ability to deal with difficult situations in a professional manner face to face, via email and over the telephone.
Duties will include:
- Providing front of office support to residents and visitors
- Updating the company in-house booking system
- Supporting customer show rounds around the property
- Ensuring the building is managed and maintained in line with company policies
- Responding positively and quickly to customer enquiries and complaints
- Supporting with the coordination of social events and open days
- Complying with Health and Safety requirements
- Managing the incoming post and deliveries and ensuring it is distributed efficiently
Skills and experience Required:
- Previous experience within a highly customer focused role
- Have previously worked in accommodation, hotel, or hospitality sectors
- Outstanding customer service skills with strong verbal and written communication
- A confident, polite, and professional persona
- Good working knowledge of IT systems including Microsoft Office
- Smartly presented
So, are you ready for your next job? Hit on the apply button today!
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful.
Contact Detail:
Busy Bee Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding Busy Bee Recruitment's mission and the type of clients they serve can help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Prepare for common customer service scenarios. Think about how you would handle difficult situations or complaints, as this role requires exceptional customer service skills. Practising your responses can help you feel more confident during the interview.
✨Tip Number 3
Showcase your IT skills. Since the role involves using an in-house booking system and Microsoft Office, be ready to discuss your experience with these tools. If possible, mention specific examples of how you've used technology to improve customer service in previous roles.
✨Tip Number 4
Dress smartly for any interviews or meetings. First impressions matter, especially in a customer-facing role. Being well-presented will demonstrate your professionalism and commitment to the position.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, particularly in the accommodation, hospitality, or front of house sectors. Use specific examples to demonstrate your skills and achievements.
Craft a Strong Cover Letter: Write a cover letter that showcases your exceptional customer service skills and ability to handle difficult situations. Mention your familiarity with IT systems and how you can contribute to the team at Busy Bee Recruitment.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided front office support or managed customer enquiries. This will show that you have the necessary experience for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Busy Bee Recruitment
✨Showcase Your Customer Service Skills
Since the role requires exceptional customer service skills, prepare examples from your past experiences where you successfully handled difficult situations. Be ready to discuss how you maintained professionalism and resolved issues effectively.
✨Familiarise Yourself with the Company
Research Busy Bee Recruitment and understand their values and the type of clients they serve. This will help you tailor your answers to align with their expectations and demonstrate your genuine interest in the role.
✨Demonstrate IT Proficiency
As the job involves using IT systems, be prepared to discuss your experience with Microsoft Office and any other relevant software. You might even want to mention specific tasks you've accomplished using these tools.
✨Dress Smartly and Professionally
First impressions matter! Make sure to dress smartly for the interview to reflect the professional persona that the company is looking for. This shows that you take the opportunity seriously and respect the company's standards.
