At a Glance
- Tasks: Connect people with job opportunities and provide tailored support.
- Company: Join a not-for-profit with nearly 50 years of community impact.
- Benefits: Enjoy extra leave days, training budgets, and wellness programs.
- Other info: Work in a vibrant location near the beach with growth opportunities.
- Why this job: Make a real difference in people's lives every day.
- Qualifications: Experience with computer systems and strong interpersonal skills.
The predicted salary is between 20250 - 24750 £ per year.
Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.
About The BUSY Group… The BUSY Group is a not-for-profit organisation with nearly 50 years experience as a community partner. With multiple business entities operating across 100+ locations Australia-wide and now in New Zealand, Canada and the United Kingdom, we offer an extensive range of employment services and programs, vocational training, apprenticeships, mentoring, Inclusive Employment Australia, specialist schools and allied health services.
About the role… As a Customer Experience Advisor, you will build and maintain professional relationships with people from all walks of life, connecting them with employment, apprenticeship, and training opportunities.
Day to day, you'll:
- Manage inbound and outbound calls with professionalism and empathy
- Respond to enquiries and provide tailored solutions
- Use your knowledge of The BUSY Group's full range of services to meet customer needs
Unlike traditional contact centres, our team is measured on quality, not call length. We focus on listening, identifying needs, and creating a memorable, personalised experience for every caller.
This is a full time permanent opportunity, based out of our Southport office. We are located walking distance to the beach and close to public transport.
- 4 additional paid annual leave days – 1 My BUSY Day and 3 days at Christmas
- Clear pathways for internal advancement
- Dedicated training budget for personal and professional growth
- BUSY Benefits program - Paid parental leave, retail discounts and access to Fitness Passport
- Enjoy work that genuinely impacts lives
- Employee Assistance Program with Sonder Wellbeing App
About you... Have a background working with multiple computer systems. Desirably, previous experience in a call centre environment. Excellent customer and client interpersonal skills. Ability to obtain a Blue Card and National Police Check with no outcomes.
Next steps... This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.
The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.
The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.
Customer Experience Advisor employer: BUSY Ability
BUSY At Work is an excellent employer that prioritises the growth and development of its employees, offering a supportive work culture where mentorship and collaboration thrive. Located in Southport, the company provides unique opportunities for early childhood graduates to transition smoothly into their careers, with access to valuable networks and resources that enhance their professional journey. Join a dedicated team committed to making a meaningful impact in the education sector while enjoying a fulfilling and rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BUSY Ability. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BUSY Ability before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BUSY Ability:Your cover letter is your chance to shine! Tell us why you want to work at BUSY Ability specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BUSY Ability!
How to prepare for a job interview at BUSY Ability
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
