Job DescriptionAbout usJoining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning.Busuu’s vision is to empower people through languages.
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
We are the world’s largest online community for language learning, with 120+ million registered users.
We make learning a language easy by combining AI-powered courses with feedback from our global community of native speakers and lesson content designed for real life.Busuu is part of the global Chegg family.
Chegg is the leading student-first connected learning platform and a NYSE listed company.What does a Customer Success Manager do at Busuu You will be responsible for ensuring our customers' success.
Ensuring clients who use Busuu will get better business results.
This is achieved by understanding key client objectives and implementing Busuu engagement strategies. Renewing and expanding accounts is how you will be primarily measured so it is important that you are commercially focused.
You will also be working closely with our sales and product teams. What will you do at Busuu?Build strong and long term relationships with our clients Ensure our clients are maximising their use of Busuu and we are delivering against agreed goals and KPIsDevelop and deploy strategies and action plans to improve the client experience, gross/net retention and enable account growthSuccessfully onboard new clients and build capabilities to help clients implement Busuu in their organisationWork with new business and product teams to translate business needs and product requirements into new solutions for customersDrive customer references, case studies and referrals Identify emerging trends in the local corporate language market and build good awareness of the competitive environment.Essential Skills & Experience 3+ years experience in Customer Success/ Client Relationship/ Account Management within a technology business and SaaS environmentFrench and English fluency An entrepreneurial, solutions-focused individual, who puts clients’ needs at the core of business.Ability to interpret then present client data to customersKeen interest in identifying client problems and finding smart solutions Previous experience in enterprise sized clients (Saas model)Bonus Skills & Experience Additional European language skills Experience of the ed tech industryAt Busuu we want to ensure that you have access to some great benefits:Busuu offers a great Private Health Insurance schemeTraining budget just for you, so you can learn more in your field, attend virtual conferences and events that you find interestingWe like to support our teams with their work-life balance so we offer flexible working hours and hybrid or remote model of working.Our centrally located offices are well-equipped with free breakfast, plenty of snacks, fresh fruit.We offer enhanced maternity and paternity leaveStaying connected as a team is very important to us, so we have lots of social activities for you to join such a team lunches, Friday socials, quarterly team, and company eventsWhat happens nextWe aim to have a simple and speedy hiring process and we want to make sure that we are right for you as much as the other way around.
The hiring process is as follows;CV application review
- We will review it as quickly as possible and update on the next stepsLet’s chat
- Quick chat with our recruiter about your experience and the role Test
- You will be asked to prepare presentation and then present it to us in the interviewA video call
- 40 min call with the hiring manager on the exercise feedback and the role Final interview Our platform is for everyone, and so is our workplace.
We pride ourselves on embracing our differences, whether they're cultural, racial, religious or otherwise. xsabvtc
This means each one of us comes to work knowing that we have a voice – and a safe, judgement-free zone to speak freely.If you like the sound of that, join us.
We'd love to hear what you have to say.SummaryLocation: London
- Busuu; Remote (Spain
- Busuu); Remote (UK
- Busuu); Madrid
- BusuuType: Full time
Customer Success Manager - French Speaking in Whitehall employer: Busuu
Busuu is an exceptional employer that champions innovation and personal growth within the EdTech sector. With a vibrant work culture that values collaboration and creativity, employees are encouraged to develop their skills while contributing to a mission that empowers individuals through language learning. Located in a dynamic environment, Busuu offers unique opportunities for career advancement and the chance to be part of a global community dedicated to making language education accessible and impactful.
