Strategic Communications & Knowledge Lead - 6 month FTC in London

Busuu is one of the world’s leading EdTech companies and part of the Chegg family. With over 120 million users and a global community of native speakers, Busuu combines AI‑powered courses with real‑time feedback to make language learning accessible and engaging.

We are looking for an exceptional communications strategist and systems thinker to take on a strategic architecture role at the heart of Busuu’s transformation. You will partner directly with the Managing Director and leadership team, design governance frameworks and engagement models, and build infrastructure that enables communication at scale in an AI‑first environment.

• Strategic Communications Architecture: Design and own the end‑to‑end communications architecture for Busuu, defining how strategic narratives are built, how information flows through the organisation, and how communications are structured to drive understanding, alignment, and action at every level of the business.
• Knowledge Management & Operationalisation: Lead the design and implementation of Busuu's knowledge management systems, ensuring that critical organisational knowledge is structured, accessible, and actively used to support decision‑making and execution.
• Transformation Narrative: Own the strategic narrative for Busuu's transformation, working closely with the GM and senior leadership team to ensure the story of where we are going, why we are changing, and what is expected of everyone is told clearly, consistently, and with conviction across every stage of the journey.
• AI‑First Communications Model: Build the governance frameworks, prompt architectures, and quality standards that enable AI to handle an increasing proportion of communications production over time, creating a communications function that scales.
• Leadership Communications: Serve as a trusted strategic partner to the GM and senior leadership team, crafting high‑stakes communications including all‑hands presentations, board‑level briefings, strategic announcements, and sensitive organisational messages.
• Chegg Alignment: Act as the internal communications lead on Busuu’s relationship with Chegg, ensuring messaging around the partnership is consistent, timely, and well understood across the business.
• Change & Transformation Communications: Lead communications strategy for significant business changes, including restructures, new ways of working, and AI‑driven workflow adoption, designing approaches that build genuine understanding and trust.
• Engagement Model Design: Define and own the employee engagement model, moving beyond broadcast communications to build two‑way feedback mechanisms, listening channels, and engagement rhythms that give leadership real‑time intelligence on how the organisation is responding to change.
• Channel & Governance Ownership: Own the internal communications channel architecture, ensuring every channel has a clear purpose, the right governance, and consistent standards.
• External Narrative Alignment: Partner with Marketing to ensure total coherence between internal transformation narratives and external communications, particularly around company culture, business evolution, and the Chegg partnership.

• Experience: Significant experience in a senior communications, knowledge management, or organisational transformation role, ideally within a high‑growth tech or EdTech business. Experience operating at or close to board level is essential.
• Strategic Systems Thinking: A proven ability to design communications and knowledge systems from first principles, thinking in architecture and governance, not just content and channels.
• Discretion & Judgement: Demonstrated experience handling highly confidential information with absolute professionalism.
• Transformation Expertise: A strong track record of leading communications through complex structural and cultural transformation, with the empathy and clarity to bring people through uncertainty.
• AI‑First Mindset: A genuine understanding of how AI changes the communications function, with experience building AI‑enabled workflows a strong plus.
• Knowledge Management: Familiarity with knowledge management principles and tools, and an understanding of how information architecture drives organisational effectiveness.
• Writing Excellence: Exceptional written communication skills, with the ability to write for a CEO all‑hands, a board briefing, and an employee‑facing message about difficult change.
• Stakeholder Management: Highly skilled at managing upwards and across the business, building trust with senior leaders while maintaining strong connection to the employee perspective.
• Organisation: Able to manage multiple high‑stakes workstreams simultaneously in a fast‑moving environment where priorities shift and confidentiality is non‑negotiable.
• Empathy: A genuine ability to see communications from the employee’s perspective and craft messages that are honest, human, and constructive.

• Centrally located offices with free breakfast, snacks, fresh fruit, and available free dinner if needed.
• Private Health Insurance scheme.
• A personal training budget to grow your skills and progress your career.
• Flexible working hours and a hybrid model to support work‑life balance.
• Enhanced maternity and paternity leave.
• A rich social calendar: team lunches, Friday socials, quarterly team events, and company‑wide celebrations.

Our platform is for everyone, and so is our workplace. We pride ourselves on embracing our differences, creating a safe, judgement‑free zone to speak freely. If that sounds like your kind of place, we would love to hear from you.