At a Glance
- Tasks: Provide top-notch customer support in English and another language via email and live chat.
- Company: Join Busuu, a leading language learning platform with a vibrant team.
- Benefits: Gain valuable experience, flexible hours, and a supportive work environment.
- Other info: 6-month fixed-term contract with opportunities for growth.
- Why this job: Make a difference by helping customers while enhancing your language skills.
- Qualifications: Strong written communication skills and previous customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
Busuu is hiring a Customer Service Representative to handle English and at least one of French, German or Turkish queries via email and live chat.
You will work to meet SLAs, maintain high customer satisfaction, and upsell where appropriate.
You will respond using Zendesk, manage a high volume of inquiries, and continually improve service by flagging trends and issues to the team.
A prior track record in customer service and a strong written command of the languages offered are essential.
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Multilingual Customer Support Rep (6-Month FTC) in London employer: Busuu
Busuu is an exceptional employer that values its employees by fostering a collaborative and inclusive work culture. With a focus on professional development, you will have ample opportunities to grow your skills in a dynamic environment while working alongside a diverse team. Located in a vibrant city, Busuu offers unique advantages such as flexible working arrangements and a commitment to employee well-being, making it a rewarding place to build your career in customer support.
