At a Glance
- Tasks: Ensure customer success and build strong relationships with clients using Busuu.
- Company: Join Busuu, a leading EdTech company transforming language learning.
- Benefits: Private health insurance, training budget, flexible hours, and social activities.
- Other info: Dynamic team culture with a focus on diversity and inclusion.
- Why this job: Make a real impact in the world of language learning while working remotely.
- Qualifications: 3+ years in Customer Success, fluent in French and English.
The predicted salary is between 40500 - 49500 £ per year.
Joining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning. Busuu's vision is to empower people through languages.
We are the world's largest online community for language learning, with 120+ million registered users. We make learning a language easy by combining AI-powered courses with feedback from our global community of native speakers and lesson content designed for real life. Busuu is part of the global Chegg family.
What does a Customer Success Manager do at Busuu?
You will be responsible for ensuring our customers' success. Ensuring clients who use Busuu will get better business results. This is achieved by understanding key client objectives and implementing Busuu engagement strategies. Renewing and expanding accounts is how you will be primarily measured so it is important that you are commercially focused. You will also be working closely with our sales and product teams.
What will you do at Busuu?
- Build strong and long term relationships with our clients
- Ensure our clients are maximising their use of Busuu and we are delivering against agreed goals and KPIs
- Develop and deploy strategies and action plans to improve the client experience, gross/net retention and enable account growth
- Successfully onboard new clients and build capabilities to help clients implement Busuu in their organisation
- Work with new business and product teams to translate business needs and product requirements into new solutions for customers
- Drive customer references, case studies and referrals
- Identify emerging trends in the local corporate language market and build good awareness of the competitive environment.
Essential Skills & Experience
- 3+ years experience in Customer Success/ Client Relationship/ Account Management within a technology business and SaaS environment
- French and English fluency
- An entrepreneurial, solutions-focused individual, who puts clients' needs at the core of business.
- Ability to interpret then present client data to customers
- Keen interest in identifying client problems and finding smart solutions
- Previous experience in enterprise sized clients (SaaS model)
Bonus Skills & Experience
- Additional European language skills
- Experience of the ed tech industry
At Busuu we want to ensure that you have access to some great benefits:
- Busuu offers a great Private Health Insurance scheme
- Training budget just for you, so you can learn more in your field, attend virtual conferences and events that you find interesting
- We like to support our teams with their work-life balance so we offer flexible working hours and hybrid or remote model of working.
- Our centrally located offices are well-equipped with free breakfast, plenty of snacks, fresh fruit.
- We offer enhanced maternity and paternity leave
- Staying connected as a team is very important to us, so we have lots of social activities for you to join such as team lunches, Friday socials, quarterly team, and company events
What happens next
We aim to have a simple and speedy hiring process and we want to make sure that we are right for you as much as the other way around. The hiring process is as follows:
- CV application review
- Quick chat with our recruiter about your experience and the role
- You will be asked to prepare a presentation and then present it to us in the interview
- 40 min call with the hiring manager on the exercise feedback and the role
- Final interview
Our platform is for everyone, and so is our workplace. We pride ourselves on embracing our differences, whether they're cultural, racial, religious or otherwise. This means each one of us comes to work knowing that we have a voice – and a safe, judgement-free zone to speak freely. If you like the sound of that, join us. We'd love to hear what you have to say.
Summary
Location: London, Remote (Spain), Remote (UK), Madrid
Type: Full time
Customer Success Manager - French Speaking in London employer: Busuu
Busuu is an exceptional employer that champions innovation and personal growth within the EdTech sector. With a vibrant work culture that values collaboration and creativity, employees are encouraged to develop their skills while contributing to a mission that empowers individuals through language learning. Located in a dynamic environment, Busuu offers unique opportunities for career advancement and the chance to be part of a global community dedicated to making language education accessible and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - French Speaking in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Busuu. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Busuu before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager - French Speaking in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Busuu:Your cover letter is your chance to shine! Tell us why you want to work at Busuu specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Busuu!
How to prepare for a job interview at Busuu
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
