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- Tasks: Ensure customer success by renewing and expanding accounts while improving client experience.
- Company: Busuu is a leading EdTech company with over 120 million users, focused on innovative language learning.
- Benefits: Enjoy hybrid working, free lunches, health insurance, and a personal training budget.
- Why this job: Join a dynamic team that values growth, diversity, and work-life balance in a thriving industry.
- Qualifications: 1+ years in Customer Success or Account Management; fluency in English required, additional languages are a plus.
- Other info: Participate in social activities and enjoy a supportive, inclusive workplace culture.
The predicted salary is between 28800 - 48000 £ per year.
Busuu is one of the top EdTech companies in the world and has won numerous awards for its innovation and impact in language learning. Busuu’s vision is to empower everyone in the world through languages. We are the world’s largest online community for language learning, with more than 120+ million users from 190 countries, growing at up to 20,000 new users per day. We make learning a language easy by combining AI-powered courses with instant feedback from our global community of native speakers and live tutoring from qualified teachers across the world.
In January 2022, Busuu was acquired by one of the largest EdTech companies in the world, Chegg (NYSE:CHGG). Being part of Chegg will help us to accelerate our growth and achieve our vision even faster.
What Does a Customer Success Manager Do At Busuu
- You will be responsible for ensuring our customers' success. Renewing and expanding accounts is how you will be primarily measured so it is important that you are commercially focused.
- Develop and deploy strategies and action plans to improve the client experience, retention and enable account growth.
- Successfully onboard new clients and build capabilities to help clients implement Busuu in their organisation.
- At least 1+ years experience in Customer Success/ Client Relationship/ Account Management within a technology business and SaaS environment.
- English fluency. German and any other languages are a big advantage.
- Ability to interpret then present client data to customers.
- Previous experience in using CRM (salesforce, Hubspot, etc).
Bonus Skills & Experience
- Additional European language skills.
Our centrally located offices are well-equipped with free breakfast, plenty of snacks and fresh fruit. You get 2 free lunches per week at our office that you can choose out of a wide selection of restaurants in the area. Busuu offers a great Private Health Insurance scheme. There is a personal training budget just for you, so you can learn more in your field to ensure our employees can continuously grow and progress in their careers. We like to support our teams with their work-life balance so we offer flexible working hours and a hybrid model of working. We offer enhanced maternity and paternity leave (depending on location). Staying connected as a team is very important to us, so we have lots of social activities for you to join such as team lunches, Thursday socials, quarterly team, and company events.
Let’s chat - Quick chat with our team about your experience and the role. Interview - With the Hiring Manager. We pride ourselves on embracing our differences, whether they're cultural, racial, religious, or otherwise.
Contact Detail:
Busuu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Hybrid Working
✨Tip Number 1
Familiarise yourself with Busuu's platform and its unique features. Understanding how their AI-powered courses and community feedback work will help you demonstrate your knowledge during interviews and show your genuine interest in the role.
✨Tip Number 2
Highlight your experience in customer success or account management by preparing specific examples of how you've improved client retention or expanded accounts in previous roles. This will showcase your commercial focus, which is crucial for this position.
✨Tip Number 3
Brush up on your CRM skills, especially if you have experience with Salesforce or Hubspot. Being able to discuss how you've used these tools to manage client relationships effectively will set you apart from other candidates.
✨Tip Number 4
If you speak any additional European languages, make sure to mention them! This could be a significant advantage in a role that involves working with a diverse range of clients across different countries.
We think you need these skills to ace Customer Success Manager - Hybrid Working
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Manager at Busuu. Tailor your application to highlight relevant experiences that demonstrate your ability to ensure customer success and account growth.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in Customer Success, Client Relationship, or Account Management within a technology or SaaS environment. Use specific examples to showcase how you've successfully onboarded clients or improved client retention.
Showcase Language Skills: If you have proficiency in German or any other European languages, make sure to mention this in your application. Highlighting your language skills can set you apart from other candidates and align with Busuu's vision of empowering everyone through languages.
Personalise Your Cover Letter: Craft a personalised cover letter that reflects your passion for language learning and your alignment with Busuu's mission. Mention why you want to work specifically for Busuu and how you can contribute to their goals as a Customer Success Manager.
How to prepare for a job interview at Busuu
✨Understand the Company Culture
Before your interview, take some time to research Busuu's culture and values. They pride themselves on embracing diversity and fostering a supportive environment, so be prepared to discuss how your own values align with theirs.
✨Showcase Your Customer Success Experience
Highlight your previous experience in Customer Success or Account Management, especially within a technology or SaaS environment. Be ready to share specific examples of how you've improved client retention and account growth in past roles.
✨Prepare for Data Interpretation Questions
Since the role involves interpreting and presenting client data, brush up on your analytical skills. Think of instances where you've successfully used data to drive decisions or improve client experiences, and be ready to discuss these during the interview.
✨Demonstrate Language Skills
Fluency in English is essential, but additional language skills are a big advantage. If you speak German or any other languages, make sure to mention this and consider how it could benefit the role and the company.
