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For Companies At a Glance
- Tasks: Ensure customer success by renewing and expanding accounts while improving client experience.
- Company: Join Busuu, a leading EdTech company with over 120 million users worldwide.
- Benefits: Enjoy flexible working hours, free lunches, health insurance, and a personal training budget.
- Why this job: Be part of a dynamic team that values growth, diversity, and social impact in language learning.
- Qualifications: 1+ years in Customer Success or Account Management; fluency in English required, additional languages preferred.
- Other info: Participate in fun team activities and enjoy a hybrid work model.
The predicted salary is between 28800 - 42000 £ per year.
Busuu is one of the top EdTech companies in the world and has won numerous awards for its innovation and impact in language learning. Busuu’s vision is to empower everyone in the world through languages. We are the world’s largest online community for language learning, with more than 120+ million users from 190 countries, growing at up to 20,000 new users per day. We make learning a language easy by combining AI-powered courses with instant feedback from our global community of native speakers and live tutoring from qualified teachers across the world.
In January 2022, Busuu was acquired by one of the largest EdTech companies in the world, Chegg (NYSE:CHGG). Being part of Chegg will help us to accelerate our growth and achieve our vision even faster.
What Does a Customer Success Manager Do At Busuu
- You will be responsible for ensuring our customers' success. Renewing and expanding accounts is how you will be primarily measured so it is important that you are commercially focused.
- Develop and deploy strategies and action plans to improve the client experience, retention and enable account growth.
- Successfully onboard new clients and build capabilities to help clients implement Busuu in their organisation.
- At least 1+ years experience in Customer Success/ Client Relationship/ Account Management within a technology business and SaaS environment.
- English fluency. German and any other languages are a big advantage.
- Ability to interpret then present client data to customers.
- Previous experience in using CRM (Salesforce, Hubspot, etc).
Bonus Skills & Experience
- Additional European language skills.
Our centrally located offices are well-equipped with free breakfast, plenty of snacks and fresh fruit. You get 2 free lunches per week at our office that you can choose out of a wide selection of restaurants in the area. Busuu offers a great Private Health Insurance scheme. There is a personal training budget just for you, so you can learn more in your field to ensure our employees can continuously grow and progress in their careers. We like to support our teams with their work-life balance so we offer flexible working hours and a hybrid model of working. We offer enhanced maternity and paternity leave (depending on location). Staying connected as a team is very important to us, so we have lots of social activities for you to join such as team lunches, Thursday socials, quarterly team, and company events.
Let’s chat - Quick chat with our team about your experience and the role. Interview - With the Hiring Manager. We pride ourselves on embracing our differences, whether they're cultural, racial, religious, or otherwise.
Contact Detail:
Busuu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Hybrid
✨Tip Number 1
Familiarise yourself with Busuu's platform and its unique features. Understanding how their AI-powered courses and community feedback work will help you demonstrate your knowledge during interviews and show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Busuu on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Brush up on your CRM skills, especially if you have experience with Salesforce or Hubspot. Being able to discuss how you've used these tools to manage client relationships effectively will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss specific strategies you've implemented in previous roles to improve client retention and account growth. Having concrete examples ready will showcase your commercial focus and ability to drive success for clients.
We think you need these skills to ace Customer Success Manager - Hybrid
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Busuu is looking for in a Customer Success Manager. Highlight your relevant experience in customer success, account management, and any specific skills mentioned, such as CRM proficiency.
Tailor Your CV: Customise your CV to reflect your experience in technology businesses and SaaS environments. Emphasise your achievements in client retention and account growth, and make sure to include any language skills that could give you an edge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for language learning and how your background aligns with Busuu's mission. Mention specific strategies you've implemented in previous roles that improved client experiences or retention rates.
Highlight Relevant Experience: In your application, be sure to detail your experience with interpreting and presenting client data. Provide examples of how you've successfully onboarded clients and contributed to their success, as this is crucial for the role.
How to prepare for a job interview at Busuu
✨Understand the Company Culture
Before your interview, take some time to research Busuu's culture and values. They pride themselves on embracing differences and fostering a supportive environment, so be prepared to discuss how your own values align with theirs.
✨Showcase Your Customer Success Experience
Highlight your previous experience in Customer Success or Account Management, especially within a technology or SaaS environment. Be ready to share specific examples of how you've improved client experiences and driven account growth.
✨Demonstrate Data Interpretation Skills
Since the role involves interpreting and presenting client data, prepare to discuss how you've used data to inform decisions in past roles. Bring examples of how you’ve successfully communicated insights to clients.
✨Prepare for Language Proficiency Questions
Fluency in English is essential, and additional language skills are a bonus. Be ready to discuss your language abilities and how they can benefit the role, especially if you speak German or other European languages.
