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- Tasks: Help clients succeed with Busuu by building relationships and implementing engagement strategies.
- Company: Busuu is a leading EdTech company transforming language learning for over 120 million users worldwide.
- Benefits: Enjoy flexible working hours, free lunches, health insurance, and a personal training budget.
- Why this job: Join a mission-driven team that values innovation, collaboration, and personal growth in a vibrant culture.
- Qualifications: 2+ years in Customer Success or Account Management; fluent in English and French.
- Other info: Be part of a diverse workplace that embraces cultural differences and encourages open communication.
The predicted salary is between 48000 - 72000 £ per year.
Busuu Greater London, England, United Kingdom
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Busuu Greater London, England, United Kingdom
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Job Description
Job Description
Busuu is one of the top EdTech companies in the world and has won numerous awards for its innovation and impact in language learning.
Busuu’s vision is to empower everyone in the world through languages. We are the world’s largest online community for language learning, with more than 120+ million users from 190 countries, growing at up to 20,000 new users per day. We make learning a language easy by combining AI-powered courses with instant feedback from our global community of native speakers and live tutoring from qualified teachers across the world.
In January 2022, Busuu was acquired by one of the largest EdTech companies in the world, Chegg (NYSE:CHGG). Being part of Chegg will help us to accelerate our growth and achieve our vision even faster.
If you are interested in EdTech and want to be a part of a mission-driven organisation then we would like to hear from you.
What Does a Customer Success Manager Do At Busuu
You will be responsible for ensuring our customers\’ success. Clients who use Busuu will get better business results. This is achieved by understanding key client objectives and implementing Busuu engagement strategies.
Renewing and expanding accounts is how you will be primarily measured so it is important that you are commercially focused.
You will also be working closely with our sales and product teams.
What will you do at Busuu?
- Build brilliant relationships with our enterprise clients in France and French speaking countries
- Ensure our clients are maximising their use of Busuu and achieve the expected engagement KPIs leading to their desired business outcomes
- Develop and deploy strategies and action plans to improve engagement, client experience, retention and growth
- Successfully onboard new clients and help them successfully implement Busuu in their organisation
- Work with sales and product teams to translate business needs and product requirements into new solutions for customers
- Drive customer references, case studies and referrals
Essential Skills & Experience
- At least 2+ years experience in Customer Success/ Client Relationship/ Account Management within a technology business and SaaS environment
- English and French fluency are essential and any other languages are a big advantage.
- An entrepreneurial, solutions-focused individual, who is client centric
- Ability to interpret then present client data to customers
- Keen interest in identifying client problems and finding smart solutions
- Previous experience in using CRM (salesforce, Hubspot, etc)
Bonus Skills & Experience
- Additional European language skills
- Experience of the ed tech industry
Bonus Skills & Experience
- Additional European language skills
- Experience of the ed tech industry
At Busuu we want to ensure that you have access to some great benefits:
- Our centrally located offices are well-equipped with free breakfast, plenty of snacks and fresh fruit
- You get 2 free lunches per week at our office that you can choose out of a wide selection of restaurants in the area
- Busuu offers a great Private Health Insurance scheme
- There is a personal training budget just for you, so you can learn more in your field to ensure our employees can continuously grow and progress in their careers
- We like to support our teams with their work-life balance so we offer flexible working hours and a hybrid model of working
- We offer enhanced maternity and paternity leave (depending on location)
- Staying connected as a team is very important to us, so we have lots of social activities for you to join such as team lunches, Thursday socials, quarterly team, and company events
What Happens Next
We aim to have a simple and speedy hiring process and we want to make sure that we are right for you as much as the other way around.
- CV application review – We will review it as quickly as possible
- Let’s chat – Quick chat with our team about your experience and the role
- Interview – With the Hiring Manager
- Case Study – At home case study to show off your skills
- Interview – Interview to review the task and speak with other colleagues in the team
Our platform is for everyone, and so is our workplace. We pride ourselves on embracing our differences, whether they\’re cultural, racial, religious, or otherwise. This means each one of us comes to work knowing that we have a voice – and a safe, judgement-free zone to speak freely.
If you like the sound of that, join us. We\’d love to hear what you have to say.
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Customer Success Manager - France employer: Busuu
Contact Detail:
Busuu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - France
✨Tip Number 1
Familiarise yourself with Busuu's platform and its unique features. Understanding how their AI-powered courses work and the benefits they offer to users will help you engage more effectively during interviews.
✨Tip Number 2
Network with current or former employees of Busuu on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss specific strategies you've implemented in previous roles that led to client success. Highlighting measurable outcomes will demonstrate your ability to drive results, which is crucial for a Customer Success Manager.
✨Tip Number 4
Showcase your language skills during the interview process. Since fluency in French is essential, be ready to converse in French and discuss how your language abilities can enhance client relationships in French-speaking markets.
We think you need these skills to ace Customer Success Manager - France
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, Client Relationship, or Account Management, particularly within a technology or SaaS environment. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for EdTech and your understanding of Busuu's mission. Mention specific experiences where you've successfully improved client engagement or retention, and how you can bring that expertise to Busuu.
Showcase Language Skills: Since fluency in English and French is essential, make sure to clearly state your language proficiency in your application. If you have additional language skills, highlight them as they could give you an edge over other candidates.
Demonstrate Problem-Solving Abilities: In your application, provide examples of how you've identified client problems and implemented smart solutions in previous roles. This will show your entrepreneurial spirit and client-centric approach, which are key for the Customer Success Manager position.
How to prepare for a job interview at Busuu
✨Understand the Company Culture
Before your interview, take some time to research Busuu's company culture and values. This will help you align your answers with what they value in their employees, showing that you're a good fit for their team.
✨Showcase Your Client Management Skills
As a Customer Success Manager, your ability to manage client relationships is crucial. Prepare examples from your past experiences where you've successfully built relationships, resolved issues, or improved client satisfaction.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've identified client problems and implemented solutions in previous roles. This will highlight your proactive approach and your ability to think critically under pressure.
✨Prepare for Case Study Questions
Since the interview process includes a case study, practice analysing client scenarios and presenting your strategies. This will not only showcase your analytical skills but also your understanding of customer success metrics.
