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- Tasks: Help clients succeed with Busuu by building relationships and implementing engagement strategies.
- Company: Busuu is a leading EdTech company transforming language learning for over 120 million users worldwide.
- Benefits: Enjoy flexible working hours, free lunches, health insurance, and a personal training budget.
- Why this job: Join a mission-driven team that values your input and fosters a supportive work culture.
- Qualifications: 1+ years in Customer Success or Account Management; fluency in English and German is a plus.
- Other info: Be part of a diverse workplace where every voice matters and social activities are encouraged.
The predicted salary is between 32000 - 46000 £ per year.
Busuu Greater London, England, United Kingdom
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Join to apply for the Customer Success Manager – DACH role at Busuu
Busuu Greater London, England, United Kingdom
Join to apply for the Customer Success Manager – DACH role at Busuu
Busuu is one of the top EdTech companies in the world and has won numerous awards for its innovation and impact in language learning.
Busuu’s vision is to empower everyone in the world through languages. We are the world’s largest online community for language learning, with more than 120+ million users from 190 countries, growing at up to 20,000 new users per day. We make learning a language easy by combining AI-powered courses with instant feedback from our global community of native speakers and live tutoring from qualified teachers across the world.
In January 2022, Busuu was acquired by one of the largest EdTech companies in the world, Chegg (NYSE:CHGG). Being part of Chegg will help us to accelerate our growth and achieve our vision even faster.
If you are interested in EdTech and want to be a part of a mission-driven organisation then we would like to hear from you.
What Does a Customer Success Manager Do At Busuu
You will be responsible for ensuring our customers\’ success. Clients who use Busuu well get better business results. This is achieved by understanding key client objectives and implementing Busuu engagement strategies.
Renewing and expanding accounts is how you will be primarily measured so it is important that you are commercially focused.
You will also be working closely with our sales and product teams.
What will you do at Busuu?
- Build brilliant relationships with our small and mid-size clients in the DACH region
- Ensure our clients are maximising their use of Busuu and achieve the expected engagement KPIs for this client segment
- Develop and deploy strategies and action plans to improve the client experience, retention and enable account growth.
- Successfully onboard new clients and build capabilities to help clients implement Busuu in their organisation
- Work with sales and product teams to translate business needs and product requirements into new solutions for customers
- Drive customer references, case studies and referrals
- At least 1+ years experience in Customer Success/ Client Relationship/ Account Management within a technology business and SaaS environment
- English fluency. German and any other languages are a big advantage.
- An entrepreneurial, solutions-focused individual, who puts clients’ needs at the core of business.
- Ability to interpret then present client data to customers
- Keen interest in identifying client problems and finding smart solutions
Bonus Skills & Experience
- Experience of the ed tech industry
At Busuu we want to ensure that you have access to some great benefits:
- Our centrally located offices are well-equipped with free breakfast, plenty of snacks and fresh fruit
- You get 2 free lunches per week at our office that you can choose out of a wide selection of restaurants in the area
- Busuu offers a great Private Health Insurance scheme
- There is a personal training budget just for you, so you can learn more in your field to ensure our employees can continuously grow and progress in their careers
- We like to support our teams with their work-life balance so we offer flexible working hours and a hybrid model of working
- We offer enhanced maternity and paternity leave (depending on location)
- Staying connected as a team is very important to us, so we have lots of social activities for you to join such as team lunches, Thursday socials, quarterly team, and company events
What Happens Next
We aim to have a simple and speedy hiring process and we want to make sure that we are right for you as much as the other way around.
- CV application review – We will review it as quickly as possible
- Let’s chat – Quick chat with our team about your experience and the role
- Interview – With the Hiring Manager
- Case Study – At home case study to show off your skills
- Interview – Interview to review the task and speak with other colleagues in the team
Our platform is for everyone, and so is our workplace. We pride ourselves on embracing our differences, whether they\’re cultural, racial, religious, or otherwise. This means each one of us comes to work knowing that we have a voice – and a safe, judgement-free zone to speak freely.
If you like the sound of that, join us. We\’d love to hear what you have to say.
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Customer Success Manager - DACH employer: Busuu
Contact Detail:
Busuu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - DACH
✨Tip Number 1
Familiarise yourself with Busuu's platform and its unique features. Understanding how their AI-powered courses and community feedback work will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of Busuu on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your conversations with the hiring team.
✨Tip Number 3
Prepare to discuss specific strategies you've used in previous roles to enhance customer success. Highlighting your experience in account management and how you've driven client engagement will resonate well with the hiring managers.
✨Tip Number 4
Stay updated on trends in the EdTech industry, especially those relevant to language learning. Being able to discuss these trends and how they impact customer success will position you as a knowledgeable candidate who can contribute to Busuu's mission.
We think you need these skills to ace Customer Success Manager - DACH
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, Client Relationship, or Account Management, particularly within a technology or SaaS environment. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for EdTech and how your skills align with Busuu's mission. Mention specific examples of how you've successfully managed client relationships and driven engagement in previous roles.
Showcase Language Skills: If you speak German or any other languages, be sure to highlight this in your application. Mentioning your language proficiency can set you apart, especially since the role focuses on the DACH region.
Prepare for Case Study: Since the application process includes a case study, think about how you would approach client engagement strategies. Be ready to present your ideas clearly and demonstrate your problem-solving skills during the interview.
How to prepare for a job interview at Busuu
✨Understand Busuu's Mission
Before your interview, make sure you fully grasp Busuu's vision of empowering everyone through languages. Familiarise yourself with their innovative approach to language learning and how they leverage technology to enhance user experience.
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous experience in Customer Success or Account Management, particularly within a tech or SaaS environment. Highlight specific examples where you've successfully improved client engagement or retention.
✨Demonstrate Problem-Solving Skills
Busuu values individuals who can identify client problems and propose smart solutions. Think of scenarios from your past roles where you tackled challenges effectively and be ready to share these during the interview.
✨Prepare for Case Studies
Since the interview process includes a case study, practice analysing client data and presenting actionable insights. This will help you demonstrate your analytical skills and ability to translate business needs into effective strategies.