B2B Head of Sales Operations - 1 year Fixed Term Contract (FTC)
Busuu, Greater London, England, United Kingdom
Joining Busuu means being part of one of the top EdTech companies in the world, a multiple award‑winner recognised for its innovation and impact in language learning. Busuu’s vision is to empower people through languages. We are the world’s largest online community for language learning, with more than 120 million registered users, and we make learning a language easy by combining AI‑powered courses with feedback from our global community of native speakers and lesson content designed for real life. Busuu is part of the global Chegg family, the leading student‑first connected learning platform and a NYSE‑listed company.
What does a B2B Head of Sales Operations do at Busuu?
- You will set the strategy for Sales Operations, including
- CRM, tools & processes
- Sales Enablement
- Tech Pre‑Sales
- Lead and work with the team to
- Oversee the sales funnel, streamline and optimise the sales process
- Track and report sales KPIs, providing real‑time visibility on performance and how to improve it
- Recommend commercial initiatives based on the data available to help us focus our sales efforts at every step in the sales process
- Maintain our sales technology stack, manage integrations so that our tools are perfectly linked and drive continual process improvements
- Manage our CRM and hold the team accountable for data & input discipline, audit data for consistency, set up workflows and automation to make our CRM a powerful machine
- Pinpoint revenue operational blockers or opportunities and work cross‑functionally across Tech, Product, Finance, Legal, and Marketing to improve performance, solve problems, and reduce friction
- Deliver effective onboarding, materials and training to the sales teams
- Organise and run deal reviews and provide coaching to sellers
- Develop collaborative relationships with key stakeholders across the company
Who you are
- You have 5+ years of relevant experience having worked in sales operations, management or consulting or other similar roles
- You have set‑up and optimised sales processes in a scale‑up environment leading to accelerated revenue growth
- You have outstanding knowledge of CRM systems (preferably HubSpot), sales metrics and SaaS sales processes
- You have experience approaching problems in a structured, analytical and strategic way and have the ability to articulate recommendations at C‑level
- You have introduced and managed changes and ensured team adoption
- You have taken ownership of and driven complex projects to completion
Benefits
- Our centrally located offices are well‑equipped with free breakfast, plenty of snacks and fresh fruit
- You get 2 free lunches per week at our office, chosen from a wide selection of restaurants in the area
- Busuu offers a great Private Health Insurance scheme
- There is a dedicated training budget to ensure our employees can continuously grow and progress in their careers
- We support work‑life balance with flexible working hours and a hybrid model of working
- We offer enhanced maternity and paternity leave (depending on location)
- We have many social activities such as team lunches, Thursday socials, quarterly team events, and company events to keep the team connected
Hiring Process
- CV application review – We will review it as quickly as possible
- Quick chat – A conversation with our recruiter about your experience and the role
- Video call & task – A call with the hiring manager plus a task
- Team interviews
Our platform is for everyone, and so is our workplace. We pride ourselves on embracing our differences, whether they\'re cultural, racial, religious, or otherwise. This means each one of us comes to work knowing that we have a voice – and a safe, judgment‑free zone to speak freely. If you like the sound of that, join us. We’d love to hear what you have to say.
