5 days per week, full-time (perm and FTC available)
Hours
Office based 1:30pm - 10:00pm
Holidays
25 Days per annum
Other Benefits
- Discretionary annual bonus
- Contribution to gym membership
- Salary exchange pension
- Discount on the purchase of Company products
The Company
Buster + Punch is a London-born home fashion brand, headquartered in Peterborough, England. The brand aims to make "ordinary home products" into extraordinary items for everyday use. Our products are designed so that our customers and prospects look at these items in a way that previously they would have considered as "normal" but now as "future collectable" and an extension of their appreciation of design.
Our core product verticals are Electricity (switches, dimmers and sockets), Lighting and Hardware (door and cabinet).
The Brand now delivers to over 110 countries globally, prides itself of its systems, its liquidity, forward planning and rewards employee's achievements and energy. As the Brand has matured it is focussed on employing the best people it can attract, as it recognises that these people will drive us to the next stage of our growth.
The Role
You will provide dedicated support to our North America Sales Managers, working in close partnership with them to deliver an exceptional level of service to our valued business customers.
This is an exciting opportunity for someone who is passionate about building strong customer relationships and understands what it truly means to go above and beyond to deliver an outstanding customer experience.
For the right candidate, the role offers excellent scope for personal and professional development, with opportunities to broaden your knowledge, develop new skills and grow within the business.
Responsibilities
End to end management of customer accounts, to include:
- Onboarding new customer accounts.
- Managing open sales opportunities.
- Preparing quotations and processing sales orders.
- Building excellent customer relationships through end-to-end support.
- Ensuring the timely dispatch of customer orders.
- Responding to all customer enquiries effectively in line with our service levels.
- Communicating proactively with customers to ensure satisfaction with products and services, both pre- and post-sale.
- Ensuring valuable customer feedback is captured and shared with key stakeholders.
- Continually identifying new ideas and opportunities for process improvement.
- Contributing to and maintaining departmental performance measures.
- Highly driven and ambitious
- Confident, positive and resilient
- Competitive nature
- Exceptional attention to detail
- Self motivated
- Able to plan and prioritise workload
- Able to use a full suite of Microsoft office tools
Experience
- A minimum of 2 years working in an account support role
- Use of Netsuite CRM or similar application would be an advantage
Education and Qualifications
Degree preferred but not essential. GCSE Maths and English required
References
The successful applicant will be asked to supply 2 references to support their application
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Business Account Manager in Peterborough employer: Buster + Punch
Buster + Punch is an exceptional employer located in the vibrant Peterborough City Centre, offering a dynamic work environment that fosters creativity and collaboration. With a strong commitment to employee growth, the company provides opportunities for professional development alongside attractive benefits such as a discretionary annual bonus, gym membership contributions, and discounts on products. Join a passionate team dedicated to crafting extraordinary items while enjoying a supportive culture that values innovation and teamwork.
