At a Glance
- Tasks: Engage with customers, provide top-notch service, and identify parts for repairs.
- Company: Join Busseys, a forward-thinking company with a century of excellence.
- Benefits: Generous salary, bonus scheme, flexible working hours, and great employee perks.
- Other info: Inclusive culture with opportunities for personal growth and development.
- Why this job: Be part of a vibrant team and make a real difference in customer relationships.
- Qualifications: Strong communication skills; previous customer service experience is a plus.
The predicted salary is between 30000 - 40000 € per year.
Be part of a driven and successful team. Come and join us in our exciting venture at our Parts Plus facility on Whiffler Road. If you want to work in a vibrant environment and for a first-class company, then keep reading!
Our friendly team of Parts Advisors are key to the relationships we have with our customers and to the success of our business. They can work well under pressure whilst still maintaining an excellent level of customer service.
We are looking to expand our team for an enthusiastic individual who is ready to bring their skills and experience to our very busy Parts team at Whiffler Road in Norwich.
Your main responsibilities will include:
- Customer communication by way of targeted inbound and outbound calls
- Provide a first class customer service on the Front counter
- Dealing with enquiries from various sources
- Identifying parts required for service and repair work
- To up-sell parts and accessories to new and existing customers
- To build customer relationships and enhance their perception of our business
- Gain order numbers and authorisation where necessary
- Liaison with colleagues to ensure good communication and a clear understanding of each other’s needs
- Outbound calls to customers promoting new products, promotions and campaigns
- To be proactive and timely with call-backs
- Adopt a right first-time approach
The successful candidate will be an organised, effective member of the team with a positive attitude. Ideally to have the ability to stand up and be counted with an aspiration to be a leader. Excellent communication and administration skills are crucial to this role. Previous customer service experience is favourable, however full training will be given. Customer calling is an essential criterion within this role.
As a flexible, inclusive employer we can tailor the position to suit a range of flexible working patterns, both in terms of hours per day and days per week. If you are the right candidate for the role, we will do our best to accommodate your needs.
Busseys are dedicated to providing an inclusive culture throughout the whole business and actively promote diversity with the elimination of discrimination in the workplace. We are committed to ensuring every employee and job applicant is treated fairly and no less favourably based on the grounds of age, disability, gender, sexual orientation, nationality, religion or belief. We are opposed to all forms of unlawful and unfair discrimination.
In return, you will enjoy a highly rewarding role within our business, a generous salary, bonus scheme and excellent employee benefits.
To apply for this exciting position, please complete an application form or for more information contact our Human Resources department on 01603 254064.
Parts Plus Parts Advisor in Norwich employer: Busseys
At Busseys, we pride ourselves on fostering a vibrant and inclusive work culture that values every team member's contribution. As a Parts Advisor at our Whiffler Road facility in Norwich, you'll enjoy a supportive environment with flexible working patterns, excellent employee benefits, and opportunities for personal growth within a company that has been a cornerstone of the community for over 100 years. Join us to be part of a dynamic team dedicated to delivering exceptional customer service while embracing diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Plus Parts Advisor in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Busseys and their values. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant environment.
✨Tip Number 2
Practice your customer service skills! Since this role is all about building relationships, think of examples from your past experiences where you've gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be proactive during the interview! Don’t just wait for questions; ask about the team dynamics and how you can contribute to the success of the Parts Plus facility. It shows you're ready to jump in and make an impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the Parts Plus team right from the start.
We think you need these skills to ace Parts Plus Parts Advisor in Norwich
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about joining our vibrant team at Parts Plus and ready to contribute to our success.
Tailor Your Application:Make sure to customise your application to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for in a Parts Advisor!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is effective and showcases your ability to handle customer interactions smoothly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Busseys.
How to prepare for a job interview at Busseys
✨Know Your Parts
Familiarise yourself with the types of parts and accessories relevant to the role. Research common queries customers might have and be ready to discuss how you would identify the right parts for service and repair work.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations and maintained a positive attitude, as this will resonate well with the team at Busseys.
✨Practice Effective Communication
Since the role involves a lot of customer communication, practice clear and concise speaking. You might want to rehearse common phrases or responses that demonstrate your ability to engage with customers effectively.
✨Demonstrate Team Spirit
Be ready to discuss how you can contribute to a team environment. Share examples of how you've collaborated with colleagues in the past and how you plan to maintain good communication within the Parts team at Whiffler Road.
