If you are a people person who loves interacting with customers over the phone and want to be part of a motivated, fun-loving team that prides itself on providing the best customer service, then look no further.
We are currently looking to recruit an additional team member for our Bookings Team, based at our FordStore Head Office in Norwich.
As a flexible, inclusive employer we can tailor the position to suit a range of flexible working patterns. If you are the right candidate for the role, we will do our best to accommodate your needs.
The key elements of the role are:
- Handling all inbound booking calls from our customers
- Making outbound calls, advising customers of servicing, MOT and other work due on their vehicles
- Actioning website, live chat, email and manufacturer leads enquiries
- Updating our Customer Relationship Management (CRM) system, Keyloop
Skills required:
- Excellent customer service – our customers come first in all that we do!
- Excellent phone manner and communication skills – we want our customers to hear you smiling at the other end of the phone!
- Administration experience – we use Keyloop (CRM system) and all the usual Microsoft products.
- Motivated, enthusiastic and fun-loving - to fit in well with the rest of the team!
- Call centre experience – great but not essential as we are more than happy to provide full training for the right person.
In return, you will enjoy a highly rewarding and satisfying role within our business, have development opportunities, be part of a great team, plus be in a bonus scheme which has great earning potential.
Ready to join the team?
To apply for this exciting position, please complete an application form or for more information contact our Human Resources department on 01603 254064
The Company
At Busseys we celebrated our 100 years back in 2023, but this business is all about looking forward. In fact, even since that milestone we have seen so many changes in an ever-evolving market which we always adapt to. Of course, we remain the Premier Ford outlet in East Anglia and our Ford Dealership in Norwich typifies the Adventurous Spirit of this exciting franchise. But we never stand still so we opened our first BYD dealership in 2024 which is going from strength to strength plus our INEOS centre based in Attleborough only goes to show the diverse nature of our business as we always strive to serve the communities in which we operate.
One thing however never changes, looking back 100 years or forwards 100 years, our customers are the most integral part of our business - markets, technology, services change and critically so do our customers’ requirements and needs, so at Busseys we pride ourselves on continually exceeding expectations by always putting our customers first.
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Busseys Careers
Disability Confident
- Ensuring our recruitment process is inclusive and accessible
- Communicating and promoting vacancies
- Offering an interview to disabled people
- Anticipating & providing reasonable adjustments as required
- Supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work
Call Centre Agent - Aftersales in Norwich employer: Busseys
Busseys is an excellent employer, offering a dynamic work environment in Attleborough where you can develop your skills as a 4x4 Vehicle Technician. With access to advanced diagnostic tools and ongoing manufacturer training from INEOS and Ford, employees are encouraged to grow professionally while working on cutting-edge vehicles. The company fosters a culture of high standards and teamwork, making it a rewarding place for those passionate about off-road engineering.
